ION Learning Solutions Expert
CO E&A Customer Operations EMEA & APAC
Noida, Uttar Pradesh, India
2d ago

About Nokia

At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.

Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.

Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.

A truly global company, we are 160 nationalities working in more than 100 countries.

About Customer Operations

Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries.

Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets.

This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.

Job Description :

Purpose of the role is the development of portfolio trainings (BGs and E2E). The main responsibility of this position is the needs analysis, creation and implementation of sales certification (training) programs pertaining to the ION portfolio.

In addition, the ION CaDe learning specialist will be involved in tailored CaDe focus programs for CO depending on existing requirements from the various markets.

He / she will define, develop, provide and maintain the sales training solutions around ION products, solutions and practices.

This includes alignment of program objectives and deliverables with business goals, interaction with ION BG and Marketing, and acting as trusted advisor on capability and competence development.

Job Responsibilities & Competencies :

Job Responsibilities :

  • Analyze needs for ION specific CaDe measures originating from various sources (ION BG, Marketing, CO Markets, SSO) : training demand, push programs, learning topics according to ION / CO business needs and priorities
  • Agree on, develop, make available and maintain a set of ION sales certification programs (levels, content, contributors, timelines) in line with business priorities from ION, Marketing and CO
  • Keep relation with subject matter experts in the ION BG and agree on contributions required for creation of ION learning solutions
  • Establish regular dialog with CO ION AMs in CO Markets, in close cooperation with regional CaDe consultants : Collect training requirements for ION topics based on business needs Follow up regularly on CaDe achievements versus targets Ensure that CaDe offerings are promoted to and known by CT heads and AMs in the market
  • Contribute to collection and prioritization of learning topics within CaDe team
  • Support other CaDe functions where appropriate and needed, e.g. CaDe communications, CaDe programs
  • Help define and implement governance and processes (MoO) between CaDe and stakeholders (BG, CO Markets, Marketing)
  • The role will rarely require travel, but the candidate would be on occasion required to work flexible hours due to the global operation of the CO CaDe team.
  • Skills & Competencies :

  • Business Acumen : The candidate for this position will show strong business acumen and will have an ability to remain cool under pressure.
  • Should be able to proactively raise thoughtful questions, create insights and proposals for actions which will enhance the effectiveness of business teams.

    Able to work self-guided and independently as well as in a team, to complete projects using own judgment and experience.

  • Interpersonal Skills : Self-motivated, have an ability to work comfortably in a group setting and to build personal networks quickly, have integrity in every aspect of his / her work and dealings with others, be flexible and welcoming towards change, have the ability to multi-task and meet tight deadlines, and display calmness and composure in uncertain and stressful situations.
  • People Skills : A suitable candidate for this position will also have an ability to establish and maintain strong and effective relationships and partnerships with Market / global teams across organization.
  • Analytical Skillset : Capable of identifying all aspects of a problem, understanding why a problem exists, and finding viable solutions
  • Innovation mindset : Comes up with useful ideas that are new, better or unique; introduces new, modern and innovative ways of looking at problems;
  • creates ideas, tries them out and puts them into practice

  • Communication Skills : Excellent communication & presentation skills required to engage with stakeholders at different levels across the organization including (executive) management.
  • Market insights : high-level business trends, operator strategies, technological directions
  • Technical skills : solid knowledge of ION products and solutions as well as a high-level understanding of key E2E solutions where ION elements play a central role
  • Experience with CoDe / CaDe / training / enabling / learning design
  • Proficiency in modern / innovative learning design and technology (Scorm, knowledge retention etc)
  • Knowledge of Nokia’s Learning Management System (NLDH / CSOD)
  • Experience in sales or sales support functions, to create targeted, valuable training for sales
  • Basic project management skills
  • Qualifications & Experience :

    Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function.

    Expert in more than one area, broad perspective.

    Typically requires 10+ years extensive relevant experience and / or a graduate (bachelor’s in science) / postgraduate (master’s in science) equivalent degree.

    The candidate should have had several years of exposure to training or learning solutions, or alternatively worked in internal or external communications, marketing, product management, sales or pre-sales.

    A profound knowledge of ION products and solutions is mandatory; in addition, a broad background on the Nokia portfolio would be helpful.

    Job Grade : 8 / 9 depending on the individually agreed scope of responsibilities.

    Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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