At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.
Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.
Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.
A truly global company, we are 160 nationalities working in more than 100 countries.
About Customer Operations
Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries.
Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets.
This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.
Job Description :
Purpose of the role is the development of portfolio trainings (BGs and E2E). The main responsibility of this position is the needs analysis, creation and implementation of sales certification (training) programs pertaining to the ION portfolio.
In addition, the ION CaDe learning specialist will be involved in tailored CaDe focus programs for CO depending on existing requirements from the various markets.
He / she will define, develop, provide and maintain the sales training solutions around ION products, solutions and practices.
This includes alignment of program objectives and deliverables with business goals, interaction with ION BG and Marketing, and acting as trusted advisor on capability and competence development.
Job Responsibilities & Competencies :
Job Responsibilities :
Skills & Competencies :
Should be able to proactively raise thoughtful questions, create insights and proposals for actions which will enhance the effectiveness of business teams.
Able to work self-guided and independently as well as in a team, to complete projects using own judgment and experience.
creates ideas, tries them out and puts them into practice
Qualifications & Experience :
Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function.
Expert in more than one area, broad perspective.
Typically requires 10+ years extensive relevant experience and / or a graduate (bachelor’s in science) / postgraduate (master’s in science) equivalent degree.
The candidate should have had several years of exposure to training or learning solutions, or alternatively worked in internal or external communications, marketing, product management, sales or pre-sales.
A profound knowledge of ION products and solutions is mandatory; in addition, a broad background on the Nokia portfolio would be helpful.
Job Grade : 8 / 9 depending on the individually agreed scope of responsibilities.
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.
We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Nokia culture welcomes people as their true selves. Come create the technology to connect the world.