Team Member - Online Team
Axa Business Services Pvt Ltd
Gurgaon, INDIA
7h ago
source : TimesJobs

Team Member - Online Team Overview Will be responsible for meeting customer expectation through delivering timely, accurate, and professional service via email Key responsibilities Provide quality instructions or responses to resolve the customer's issue Develop strong customer relationships and resolve customer queries through e-mail within the assigned TAT Manage and take ownership of the resolution process for all customer related issues Maintain up to date knowledge of the process Emphatic, courteous and always express a sincere desire to help Key skills Graduate / post-graduate degree Typing Proficiency 40-60 wpm At least one year of customer service experience via e-mails Proficiency in English communication skills Ability to communicate clearly, concisely and effectively Excellent analytical, listening and organisational skills Must be able to adhere to schedule changes based on department and / or business requirement Must be an energetic self-starter with the ability to work both independently and within a team Excellent time management skills, attention to detail and the ability to multi task Competent in MS office and web browser environments Ability to continually display a positive attitude Good interpersonal skills and strong client focus Ability to handle process escalations, identify issues and risks and propose resolution Professional experience in healthcare insurance will be an added advantage Ability to perform tasks on multiple computer applications

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