Windows Administrator - Wintel / Wintel + VMware
DXC Technology
5d ago

Job Description

Total Experience : 8-12 Years

Job Location : Bangalore / Chennai

Mission : As an Windows L3 Team member he / she will be responsible for

  • Investigate, debug and solve Windows operating system Issue
  • Administration and level 3 troubleshooting support on Windows Server operating system
  • Perform scheduled patch management Tasks and troubleshoot, resolve related issue, incidents using SCCM
  • Conduct performance analysis and fine tune configuration to increase performance.
  • Recommend changes to enhance the stability and performance of the relevant areas
  • Maintain a proactive review on the performance of servers.
  • Work on problem resolution, identifying the root causes, and taking preventive maintenance.
  • Execute change management processes in accordance with company standards.
  • Analyze and update the platforms where needed to keep them secure and compliant
  • Manage small to large internal projects
  • Assist in validation of new OS versions
  • Prepare and present technical presentations to management.
  • Act as primary technical interface to vendors
  • Keep abreast on market standards and technology. Recommend management on implementation of such standards / practices which add values to business
  • Maintain the company’s compliance standards and own compliance training
  • Wintel :

  • Must have excellent platform knowledge of Windows 2008 / 2012 / 2016 and associate platform(s) and / or tools.
  • Must have minimum 8 years of experience in Windows Servers operating system Administration, deploying, managing large Windows server infrastructure.
  • Must have experience in installing, configuring, migrating, performance tuning, troubleshooting, security, failover and load management of business application servers in various ENV.
  • Must have excellent knowledge and experience in Microsoft clustering.
  • Must have experience in performing windows update management tasks and troubleshoot / resolve issues using WSUS / SCCM.
  • Must have excellent debugging and problem analysis skills
  • Must have experience in performing RCA and Reporting after resolutions.
  • Good Hands on working experience on virtualized environment (VMware / Hyper-V)
  • Good Hands on experience in managing, understand network requirements for Windows Server Infrastructure
  • Good knowledge and experience of Virtualization, Storage and Network
  • Good knowledge and experience on Active directory, DHCP, DNS
  • High degree of initiative, dependability and the ability to work with little supervision
  • Excellent communication skills to effectively communicate and deal with both internal and external customers.
  • Wintel VMware :

    8+ years’ experience as a VMware Administrator for a large, geographically dispersed enterprise (minimum 500 servers)

  • Experience in the installation, configuration, and administration of components in a large VMware environment centered around best practices, to include vCenter, VMware Update Manager, vCenter Operations Manager, vCenter Orchestrator, vCenter Cloud Automation Center, vCenter Site Recovery Manager
  • Experience in VM template design and leveraging vCenter Operations Manager to right size virtual servers
  • Experience with server consolidation / virtualization for HW reduction and site migrations via V2V and P2V
  • Experience in upgrading ESXi hosts and VM guests using VMware Update Manager
  • 1+ years’ experience in Cisco UCS Administration
  • Experience installing / provisioning all UCS domain components , including fabric interconnects, chassis, blades, service profiles, pools, policies, templates, and firmware
  • 6+ years’ experience in Microsoft Windows Server Administration, to include Server 2003, 2008 and 2012 operating systems
  • Experience working with various levels of technical individuals at remote locations and vendors to resolve problems or in implementing new solutions
  • Experience using a ticket management system for work prioritization and daily workload management.
  • Note : Migration experience added advantage

    L2 activity description : (required Experience 3 - 7 Years)

  • Responsible for handling Incident Management
  • Provide support to L1 engineers for incident investigation, diagnosis and resolution
  • Ensure resolution of most of the incidents and service requests
  • Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidents
  • Provide required inputs to stakeholders involved in case of critical incidents like outages
  • Prepare Incident reports for all the business critical incidents and unscheduled server downtime.
  • Participate in Change and Release management
  • Implement routine and normal changes
  • Participate in CAB when required
  • Raise Change Requests where required
  • Ensure ITIL compliance for all incidents and service calls
  • Ensure KPI compliance for all incidents and service calls
  • Ensure usage of documents from the KB for proper resolution of incidents and service calls
  • Communication and Notification
  • Adherence to the documented notification and escalation process
  • Communication to the customer both while responding to a case and also after resolution of the case
  • Coordination and communication with other incident management groups
  • Participate in regular reviews with the Delivery Leads
  • Update daily reports and checklists as defined
  • Create and update Documentation
  • Ensure complete documentation of all activities undertaken with respect to the ticket in the case log
  • Help in preparing process and ITIL documents needed for the delivery
  • Incident Life Cycle Coordination
  • Keep track of pending incidents and service requests and ensure closure of them ASAP
  • Skills / Desired experience :

  • 8+ Years experience in Wintel Administration, Virtualization, supporting L3,
  • Platforms : Windows 2008 / 2012 / 2016 Servers
  • Application / Tools : SCCM, Performance monitoring and debugging tools, Backup, Antivirus, Monitoring clients
  • Good to have knowledge of Scripting (intermediate level)
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