ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
ServiceNow is the fastest growing enterprise software company, with an enviable growth rate.We’re disruptive. We work hard but try not to take ourselves too seriously.
We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The OpportunityServiceNow's Field Service Management is transforming customer experience by enabling service organizations to deliver proactive and connected service in the field.
We are enabling companies to offer effortless, proactive and predictive services to customers on a single platform connecting the entire organization.
The team is seeking a Product Manager to define and build new applications for field service, predictive maintenance, mobile and customer service processes on ServiceNow's best-in-class cloud platform.
Product managers operate at the intersection of customer experience design, technology development and creating revenue generating opportunities.
Thus, the role requires a unique blend of skills.
Research beyond the stated requirements to be able to reframe the problem and drive innovation
Represent the customer's voice to the technology and user experience design team
Drive execution and handle multiple tasks simultaneously with efficiency and effectiveness
Influence teams through vision and passion to deliver on aggressive timelines
Strive for perfection and set a high bar for quality in experience design and technology
Product Managers at ServiceNow usually are obsessed about their products / domains, often geek out on technology and are catalysts for innovation.
What you get to do in this role : As Senior Product Manager, you will be an individual contributor in the ServiceNow Customer Service Management business unit, and you will
Shape the product strategy and vision and deliver solutions
Provide thought leadership for the domains and products that you own
Create compelling market validated use cases & lead ideation
Interact with enterprise stakeholders, end-users and prospects to co-innovate and test the requirements
Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams
Own and drive the execution of your Product's roadmap to take the product to market
Manage multiple products / features simultaneously
Champion for your products both externally and internally
Effectively work with Sales, Marketing, Services, Support, Development, Design and other ServiceNow organizations & Partners
In order to be successful in this role, we need someone who has :
7+ years of experience in roles such as Product Management, Product Strategy, Product Marketing or Product Design
Relevant experience in the domains such as Field Service, Customer Service, Asset Management, and Contract Management
Experience with Enterprise Cloud solutions, and CRM domain expertise is very desirable
Experience in working directly with Customers, Sales, and Engineering, preferably in North America or Europe
Experience in Development / Functional Consulting functions is desirable
Experience in building and promoting business cases
Experience in iterative software delivery methodologies
Excellent written and verbal communication skills
Strong leadership and mentoring skills
High energy, self-starter with an aptitude for learning new technologies
Exceptional debugging, testing, and problem-solving skills
Ability to quickly shift focus and manage / coordinate multiple projects
EEOE Statement SectionServiceNow’s EEOE statement is automatically added to each U.S. based job description.