Client Enablement Specialist (AMER Support)
Credit Suisse
Pune, Pune, India
6d ago

Your field of responsibility

Your responsibilities include :

  • Enablement of external clients to e-Trading products and Research on over 12 platforms, both internal and external to Credit Suisse
  • Validation of user set up and performing quality assurance reviews while meeting expected SLAs
  • Working in a fast-paced environment and interacting with multiple teams across the bank while dealing with BAU and escalations
  • You provide strong written or verbal communication and can clearly articulate solutions and pro-active updates
  • Provide solutions and engage with the relevant business partners to review, improve and optimize the client enablement process and client service experience
  • Seek to ensure a high standard of Ethics and Control are maintained during the enablement process and reporting
  • Be able to work independently on requests, ensuring a high level of detail and completion with a high level of accuracy
  • Provide relevant partners valuable MI in order to drive business decisions
  • Critically evaluate existing processes and constantly look for process improvements or enhancements
  • Your future colleagues

    The Client Enablement team (CE) is a global team which is a part of the broader COLM organization which is located across both Raleigh and Pune.

    CE is responsible for the enablement of external clients to research via the Plus portal and the major equity multi-dealer platforms.

    CE also facilitates client enablement to eTrading enablement for Rates & Credit products, FX AES and OTC while maintaining a strong controls environment.

    CE uses their strong business relationships with the front office and Sales in order to provide the highest level of customer service to our clients.

    We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

    Remote Working?Yes

    This position offers remote working opportunities for an agreed amount of days per week.

    Your skills and experience

    To excel in this role, you should possess :

    Bachelor's degree is essential with business related coursework or equivalent

    Proficient in MS Office applications and spreadsheet proficiency, including report preparation and presentation experience.

    Experienced in working on requests received via email and has good knowledge of working on MS Outlook.

    Outstanding analytical problem solving skills, interpersonal, and organizational abilities

    Detail orientated and customer service experience

    Proven ability to adopt and maintain a logical approach in a fast paced environment

    Proven ability to challenge existing processes and provide ideas for improvements

    A self-starter, organized with excellent time management skills and accustomed to working with tight deadlines

    Dedication to fostering an inclusive culture and value diverse perspectives

    Your new employer

    Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

    We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

    We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible.

    Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law.

    If you require assistance during the recruitment process, please let your recruiter know.

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