Associate Vice President - Process Lead Reporting & Analytics Operations
Standard Chartered
Chennai, India
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

JOB PURPOSE :

  • Lead and manage the Information Management, Business Performance Reporting & Analysis, Sales Performance Management and Scorecards
  • The key requirement for the role is the ability to understand the business, develop data-driven solutions to address business problems and independently manage end-to-end project communication with business partners, mentor junior analysts, lead by example and display a proactive learning attitude KEY RESPONSIBILITIES :
  • Partner with Senior Leaders, GPM and Stakeholders on various initiatives, in line with organization objectives
  • Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement
  • Ensuring total customer satisfaction by providing quality service, that is error free, submitted in a timely manner and communicated effectively
  • Continuous Improvement in Productivity to the standards prescribed from time to time
  • Manage data & information support for all the key initiatives of business units across Retail Bank supporting country & group teams.
  • Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion / migration due to Data-Mart enhancements).
  • Work with Group SBIM team on setting up guidelines related to data security governance in line with Group Policies and monitoring / tracking the team’s compliant
  • Provide guidance to Group / Country SBIM teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient manner
  • Work closely with DW and Ops function of Group SBIM and the data warehouse team on solutions to resolve identified production issues which are impacting the existing infrastructure / solution covering data quality, data assurance, refresh timeliness, data security governance
  • Manage the infrastructure need of the team
  • Proactively managing / monitoring the processes around data warehouse access application, approval and user access review
  • To work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirements
  • Manage analytics support for all the key initiatives of all segments / products of Retail Bank
  • Analytics support spans across entire gamut of business - Customer Acquisition, Portfolio Management, New Product Development
  • Manage analysis & reporting across all Retail products / segments
  • Manage processes leading up to scorecard performance tracking and incentive calculation
  • Interact with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various Scorecards
  • Upholding the Values of the Group and Company at all times
  • Responsibilities include recruitment, training, mentoring, work supervision and performance appraisal
  • Provide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their role KEY RELATIONSHIPS :
  • Group RB, SBIM, all the CFD, GFD, as well as Business Finance teams for the countries.
  • Project team
  • Scope HR, HRSSC, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCI
  • Other Teams for the countries within GBS KEY MEASURES :
  • Seamless service delivery of processes migrated to GBS.
  • Meet or exceed the service levels agreed with the customers.
  • Effective system of financial and operational controls and quality standards
  • Growth of GBS as per plan agreed with the project team.
  • Productivity, process improvements initiatives done in GBS
  • Employee satisfaction survey
  • Customer Feedback REPORTS TO (Primary) : GBS RAO VP SBIM DIRECT REPORTS : Analyst / Assistant Manager / Manager / Senior Manager
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