About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
JOB PURPOSE :
Lead and manage the Information Management, Business Performance Reporting & Analysis, Sales Performance Management and Scorecards
The key requirement for the role is the ability to understand the business, develop data-driven solutions to address business problems and independently manage end-to-end project communication with business partners, mentor junior analysts, lead by example and display a proactive learning attitude KEY RESPONSIBILITIES :
Partner with Senior Leaders, GPM and Stakeholders on various initiatives, in line with organization objectives
Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement
Ensuring total customer satisfaction by providing quality service, that is error free, submitted in a timely manner and communicated effectively
Continuous Improvement in Productivity to the standards prescribed from time to time
Manage data & information support for all the key initiatives of business units across Retail Bank supporting country & group teams.
Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion / migration due to Data-Mart enhancements).
Work with Group SBIM team on setting up guidelines related to data security governance in line with Group Policies and monitoring / tracking the team’s compliant
Provide guidance to Group / Country SBIM teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient manner
Work closely with DW and Ops function of Group SBIM and the data warehouse team on solutions to resolve identified production issues which are impacting the existing infrastructure / solution covering data quality, data assurance, refresh timeliness, data security governance
Manage the infrastructure need of the team
Proactively managing / monitoring the processes around data warehouse access application, approval and user access review
To work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirements
Manage analytics support for all the key initiatives of all segments / products of Retail Bank
Analytics support spans across entire gamut of business - Customer Acquisition, Portfolio Management, New Product Development
Manage analysis & reporting across all Retail products / segments
Manage processes leading up to scorecard performance tracking and incentive calculation
Interact with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various Scorecards
Upholding the Values of the Group and Company at all times
Responsibilities include recruitment, training, mentoring, work supervision and performance appraisal
Provide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their role KEY RELATIONSHIPS :
Group RB, SBIM, all the CFD, GFD, as well as Business Finance teams for the countries.
Scope HR, HRSSC, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCI
Other Teams for the countries within GBS KEY MEASURES :
Seamless service delivery of processes migrated to GBS.
Meet or exceed the service levels agreed with the customers.
Effective system of financial and operational controls and quality standards
Growth of GBS as per plan agreed with the project team.
Productivity, process improvements initiatives done in GBS
Employee satisfaction survey
Customer Feedback REPORTS TO (Primary) : GBS RAO VP SBIM DIRECT REPORTS : Analyst / Assistant Manager / Manager / Senior Manager