Designation : Senior Team Member
Location : Mumbai - Equinox
Reports to : Manager- Corporate Legal
Automating workflows for different processes and liaising with the tech teams for changes and enhancements as required.
Tracking the status and changes required to existing workflows, managing the outstanding tickets with the vendor tech team for unresolved issues.
Providing accurate and timely resolution of operational and technical issues relating to different tools (CLM, SalesForce, MS flow and other tools) used by the Legal team.
Taking initiative to continuously improve the knowledge management content, processes and usage so that content is easily accessible and readily available.
Create new processes and testing new tools; conducting UAT, rollouts and training support to business teams.
Ensuring the data sources on entities information, etc and active directory level information is updated at regular intervals.
Managing permission levels in the tool and ensuring that both staging and production versions are updated, and backups are maintained.
Ensuring e-signatures tags and data tokens are accurately updated in documents.
Strong problem-solving and troubleshooting skills.
Expected to work independently on tasks without the need for continuous input.
Ability to effectively prioritise and manage multiple workstreams in a fast-paced environment.
Strong communication skills both written and verbal.
A strong work ethic and a high level of productivity.
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Build strong partnerships with all internal / external stakeholders that allow end-to-end seamless delivery and good interpersonal skills to liaise with stakeholders and collaborators like IT teams, tech teams, etc.
You must meet : (Qualification and exp)
Graduate in Computer applications or Degree in IT.
Ability to perform detailed work consistently, accurately, and under pressure.
Knowledge of SalesForce, Apttus CLM tools (configuration and Customization). Experience in DocuSign configuration preferred.
Microsoft experience (Word, PowerPoint, Excel, MS Flow and Power BI) with advanced knowledge of Excel & MS Flow.