Business Analyst
2d ago
source : Shine

Purpose of role :

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges.

  • And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. That'
  • s the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.

    Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

    The HRS Intake Analyst within HRS SD is a role that will be responsible for supporting the Program Manager (L6) in the effective management, maintenance, control, and enhancement of the different processes and procedures involved with the HRS Service Inventory.

    This role will also involve closely coordinating with the Service Managers (L5 / L6) and Hub Leaders (L6 / L7) of the different HR Service Delivery Hubs and ensure complete accuracy of the service inventory by auditing the data periodically.

    HRS Service Inventory Management :

    a) Audit

    Validate continued alignment of hub service delivery with data, service inventory, and service design requirements.

    Reports to drive ongoing alignment and accountability.

    Track and report execution of identified improvement opportunities.

    b) Service Delivery and Design Integration :

    Communicate and ensure implementation of service changes in the Hub organization.

    Provide portfolio reporting to support Hub leaders with capacity planning and help Service Managers for incoming new work.

    Capture and incorporate voice of customer feedback in hub operations improvement initiatives.

    c) Content Development :

    Integrate hub content standardization & requirements into overall service inventory & operating procedures

    Ensure workflow and RASCI are followed for post-launch of service inventory with HRS

    Hub-to-Service mapping and indicative data (ex. locations, languages supported, POCs by service)

    Additional Tasks :

    Build close working partnerships with HRS SD hub teams, service insights portfolio managers, service delivery leads, HRS SD program and change managers in order to support the robust operation of service management processes.

    Support the seamless integration of new processes into existing service health monitoring and reporting mechanisms., Basic qualifications Basic Qualifications and experience :

    Educated to graduate level.

    Experience in conducting audits followed by report out of findings

    Experience working with multiple stakeholders across geographies

    Experience in a multinational and multi-site environment

    Process improvement; defining current and to-be state

    Reporting and analytics experience

    HR Operations and HR process management experience

    Self-starter, strong drive, bias for action, and result oriented

    Highly organized, able to prioritize and work under pressure on a number of projects at the same time

    Excellent interpersonal skills with the ability to communicate at all levels within and outside the organization

    Fluent in English

    Experience of working in a shared services model, ideally HR

    Preferred qualifications

    SLA & KPI development experience

    Process audit and compliance experience

    Internal or external customer engagement or account management experience

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