Associate,Specialist Operations, Shared Service-Multi role, Corporate Banking, Technology and Operations
DBS Bank
Mumbai, India
12d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Manage & control all operational functions of the kiosk and define roles and responsibilities clearly for all team members.
  • Ensure adequate coordination with centralized operations teams to maintain high quality service and customer satisfaction.
  • Ensure timely receipt and submission of regulatory and other reports by / from the kiosk.
  • Monitor SLAs with for all products received at Kiosk.
  • Participate in all critical system enhancement and process improvement exercises within T&O.
  • Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
  • Requirements

  • Minimum 10 to 15 years experience in General Branch Banking Operations out which at least 5 years in a senior / leadership capacity
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