The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience.
The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand ANSYS’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan.
These activities span all ANSYS products and include presales, technical support, consulting, training, as well as interfacing with the ANSYS Technical Support, Development and Marketing teams.
Activities are executed by the appropriate teams aligned with the activity.
Establish a long term and sustainable relationship with the assigned accounts by discovering customer’s largest problems (like product design and design acceleration challenges) and co-
create solution vision leveraging ANSYS’ portfolio of solutions as well as that of the larger ecosystem to maximize value for the customer.
Partner with EAM to develop account plan and growth strategy aligned with customer’s key business initiatives to create a win-win environment.
Plan and lead strategic long term and short-term technical activities worldwide working with EAM and the larger ANSYS teams (Presales, Support, Professional Services, Engineering Solutions, Software Development, Marketing) to achieve the overall sales plan.
Constantly work towards expanding the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
Be voice-of-customer to the ANSYS development teams by highlighting customer problems and solution gaps and creating escalation processes
Bachelor’s degree in Mechanical, Electrical, Electronics Engineering or other technical discipline
A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s);
ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple global sites
Strong verbal and written communication skills
Strong organizational and time management skills
Strong leadership and mentoring skills
MS or PhD degree preferred
A minimum of 8 years of experience in an engineering environment is preferred
Deep understanding of automotive industry trends, technologies, engineering environment, product design complexity, development challenges etc.
Know-how of enterprise engineering software play in product design environment
Relevance of CAE / PLM / PDM in product design environment
Ability to discover customer largest problems on product design, engineering
Networking, communication, documentation
Results oriented, outcome focused, self-driven to solve customer problems, deliver value
CULTURE AND VALUES
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans.
They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs guideposts that we all follow when we're facing a challenge or a decision.
Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company :
Results and Accountability
Transparency and Integrity
Sense of urgency
Collaboration and Teamwork
ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS.
Upon hire, no fee will be owed to the agency, person, or entity.