Role Summary :
Are you passionate about training chatbots, conversational interfaces and futuristic skills?
This could be the role for you!
You will train one or more chatbots to address needs of employees in different regions, product and services. You will understand user requirements through user interviews, studying conversation flows and use it to continuously improve the chatbot performance.
Partner with our technology and regional leaders, train our chatbots to be user-friendly and intelligent!
Essential Responsibilities :
Come , join our team as we drive a differentiated employee experience by making our channels and service experience systems more intelligent, cost-efficient and self-sufficient to address the varying needs of our personas.
Channels are the mediums through which we understand our employees needs and serve them. And here is an opportunity to train chatbots.
Continuously learn the needs of our key personas, existing products and services in People Operations
Study effectiveness of one or more chatbot(s) to identify areas of improvements in conversational flows with users
Update skills, intents, entities and conversation flows based on user requirements
Use chatbot data like failures, deflection rate and confidence levels to identify training needs for chat bot
Review sample conversational flows, customer utterances, chatbot responses and capture areas of improvement
Add new utterances, synonyms to existing and new intents to train the chatbot
Align utterances to intents where the confidence levels are low to enable chatbot learning
Be aware of metrics for deflection from VA services, quality of conversations, response time and other success criteria for the chatbots
Learn from and share experiences with other companies and within GE.
Qualifications / Requirements :
Analytical and Willingness to learn new technologies
Experience in training chatbots / virtual assistant or other bot technologies
Experience in continuous improvement and developing ideas to prototypes
Experience in partnering with clients (internally or externally) to identify requirements and developing digital solutions
Experience in three or more areas : people operations, chat bot training , data analysis, Workday, portals / Tier 0
Experience working on products / service improvement
Inclusive and Innovative
Desired Characteristics :
Experience with Workday
Experience developing chatbots in Oracle Digital Assistant
Experience working with Oracle Service Cloud
Start up experience
Knowledge of YAML, OBotML, Node.JS, JSON