L2 Technical Consultant
AppZen
Pune
2d ago

AppZen is the leader in Finance AI software built to deliver autonomous processing for modern finance teams. Our patented artificial intelligence software uses deep learning, semantic analysis, and computer vision to accurately and efficiently process intelligence from thousands of data sources, documents, and images so that organizations can better understand financial transactions and make smarter business decisions.

Over 1,000 global enterprises, including one-third of the Fortune 500, use AppZen’s Expense Audit and Autonomous AP products to replace manual finance processes and accelerate the speed and agility of their business.

Visit us at and follow us on .We have taken off this year! Since releasing our platform in 2016, over 1,800 enterprises have standardized on AppZen, including four of the top five banks, four of the top ten media companies, four of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and five of the top ten software providers.

We were a Gartner Cool Vendor and have been recognized as one of the fastest-growing technology companies in the market.

In 2019 we received $50 million in Series C funding from Lightspeed, Redpoint, and other leading venture capital firms.

Responsibilities :

  • Providing 2nd level technical support to customers and partners.
  • Interacting with Engineering, Operations and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team.
  • Reproducing customer issues, file bug reports and coordinate the delivery of fixes.
  • Analyzing and collecting customer data : log files, Java stack traces, thread dumps, etc.
  • Authoring knowledge base articles and driving internal knowledge sharing.
  • Working off routine hours on occasion.
  • Should be ready to work in a 24*5 shift environment.
  • Must Have :

  • Hands-on experience with Java or Python.
  • Good understanding of Relational Databases Hands-on experience in writing SQL queries.
  • Good understanding of JSON and web services based API’s.
  • Hands-on experience with log analysis tools such as Kibana.
  • Ability to understand our business applications quickly.
  • 2+ years in Level 2 support in a SaaS company
  • We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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