Senior Director, IT Client Delivery Management (Retail)
6h ago
source : Shine

As a key member of the CIO leadership team, you will be the single point of accountability for all IT services provided to Finastra s Facilities, Finance and Human Resources organizations.

This position is also the single point of contact and escalation for those lines of business into the Information Technology organization.

Y our focus will be on understanding the goals & challenges of these LOBs and ensuring IT delivers fit-for-purpose services and solutions.

Partner with key leaders of Finastra s Facilities, Finance and Human Resources organizations to understand their Technology needs and collaboratively develop Technology strategy Serve as Single Point of Accountability (SPOA) for all IT Services provided to those 3 areas.

Serve as Single Point of Contact (SPOC) for IT services and escalations Track and communicate performance of all IT services delivered, from projects to daily operations Recommend, deliver and support technologies and services that meet current needs, and evolve strategies to meet future needs Drive process improvement to support delivery excellence Assist IT with prioritizing incoming workload and effective utilization of resources assigned to LOB projects Applies broad industry expertise to drive financial and operational performance Requires comprehensive understanding of internal and industry standards, as well as of the changing business environment Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgement Sets technical / professional standards around which the organization will operate beyond the function itself Leads large and complex multiple teams focused on execution of significant operating plans Leadership complexity is typically characterized by diversity of activities, scale of investment decisions and / or global reach Develops and executes own strategy to achieve key business objectives Directs and sets business, technical and operating standards for areas managed Minimum of 10 years experience in client / customer facing roles Strong service delivery, time, project and priority management skills Experience managing critical and complex customer situations or incidents Strong mix of technical experience and strategic business acumen Broad and deep technology and process knowledge and the ability to provide solution leadership for the assigned LOB.,

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