AP/AR Administrator
Viavi Solutions
3d ago
source : Shine

Data Analysis and Reporting

Provide Daily / weekly reporting (metrics recorded) for :

All past due balances that are 5, 10, and 15 days past due

All past due balances that are 30, 60, and 90 days past due

All debit balances beyond 10 days past due and exceeding $50K

All credit balances aged beyond 30 days

Possess analytical skills to quickly and accurately follow information making sound business decisions

Ensure that reporting is accurate and detailed

Log all relevant comments / actions for an account into the accounting system on a timely basis

Investigate and resolve over and short payments, disputed items, and unapplied payments, working with Accounting when needed

Customer Service & Negotiation

Contact customers regarding debit and credit balances beyond due date

Contact customers as needed in the event cash in advance arrangements for related sales order details

Communicate with both the external and internal customer to investigate and resolve debit and credit balances

If necessary, provide documentation to the customer to assist in the explanation of balances to customers

Transmit invoices to customers as needed and requested

Prompt and courteous responses to all requests

Communicate potential Credit hold to Customer, sales representative and business managers.

Past Due & Balance Management

Call / Email customers to get payment update on past due invoices

Notify sales of any accounts with ongoing issues leading to potential credit hold status

Advise management of any concerns regarding potential cash flow issues

Know when to apprise management and sales to escalate the collection process and prevent holds

Report immediately to notices regarding EFT returns, check returns, stop payments, etc.

Communicate and resolve with operations / sales any invoicing transaction failures

Ownership of front-line collections with knowledge and understand of the appropriate time to escalate to the AR Manager

Execute Dunning process for highly delinquent customers


Embrace and execute the vision, goals, and expectations of the department and role

Recognize when plans should change to achieve goals and execute a process for success

Understand which goals or tasks can be rearranged to attend to more urgent concerns and execute appropriately

Recognize when additional training could enhance performance skills and be willing to own personal and professional growth

Evaluate performance during the day and makes appropriate adjustments to achieve daily, weekly, monthly, and yearly goals

Develop prevention strategies to eliminate problems before they occur

Plan before acting to ensure that the most successful process is utilized

Review work before submitting it

Focus on team goals and successes, not just individual goals and successes

Additional Responsibilities as Required

Always communicate clearly with respect and courtesy, both verbally and written, with correct grammatical usage

The ability to customize communications and processes relative to both internal and external customers.

Formal Education & Certification

A Master s Degree in Finance

Knowledge & Experience

Fluency in English Language

Minimum 5 years collections experience, preferably in a B2B / B2C environment

Good working knowledge of Oracle 12, SAP Ariba and of Microsoft Office Excel

Intermediate proficiency in Microsoft Excel, including vlookups and pivot tables

Proficiency in Microsoft Office Suite

Qualifications and Characteristics

Strong customer service mindset with the ability to solve it right the first time

Strong organization and time management skills, with demonstrated success managing multiple priorities

Self- starter with a continuous improvement mindset to support best in class process automation

Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.

Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.

40-hour work week

Sitting for extended period as per business requirement

Last weekend of every month to remain working for month end closing.,

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