What you'll be doing
Have knowledge of the IPT / HCS platforms and understand how it fits into the OCC product.
You will be required to work on a rotational shift.
Responsible for the provision, modification and ceasing of BT’s Cisco Voice over IP services.
Provisioning all aspects of the HCS platform, which includes environment, site, users and additional features and functionality i.
e. Auto Attendant, Operator Console.
Provide regular progress updates to the service delivery manager during the platform / site build phase and to line management for MACs updates, create and maintain HCS project logs.
Carryout cut-over’ activities at the customer agreed date and time.
Manage snagging issues for each new customer location through to resolution.
Use and follow the provisioning tools and end to end provisioning process to ensure a RFT delivery.
Focused on the reduction of customer and internal escalations through robust root cause analysis, ensuring lessons learnt are captured and improvements are implemented.
Identify platform improvement initiatives and engage appropriate teams in a continual mission to achieve key performance targets in reliability and RFT.
To ensure all intrusive change activity in Infrastructure Operations is managed ensuring changes on the network are communicated to the Change Teams and ensuring the governance of activities and the risks to Customer Service is mitigated.
To work in partnership with the Design and Platform Teams to ensure the Network is able and ready to support the product and service offerings to Customers and support Operational Readiness Testing (ORT) to ensure that new products and services can be effectively supported in-life and benefits realised.
Due to the operational nature of the role, there is sometimes a requirement to work outside of normal hours; the preferred nature of compensation for this is TOIL but can also include overtime payments or combination of both.
Providing cover for colleagues as required for periods of annual leave and other absence.
We'll also need to see these on your CV
Manages own time to meet agreed targets.
Why choose us?