Client Svcs & Spt Specialist
Orange Business Services
9d ago

about the role

End-to-end management of HPE EMS Tools on an ongoing basis to ensure smooth functioning of the same. Experience in NNMI, NA, ISPI,Omi,Service Manager,uCMDB,OBR, Asset Manager products.

ITIL based Incident Management, Change Management, and Configuration Management in Ticketing tool (SMT). Must have good experience in troubleshooting issues with operations manager and NNM.

Should have strong knowledge on the NNM OM functionality concepts. Should have carried out migration / upgrades of operations manager Implementation and configuration knowledge of ispi for performance Experience on Even correlation event enrichment.

Detailed exposure of custom OM monitoring for various applications, integrations and server parameters. HP Service Manager / HP Service Center Knowledge on Implementation and Tailoring.

Basic Discovery and advanced level discovery in HP uCMDB. Troubleshooting skills in uCMDB Server, Probe issues and discovery issues.

Should have strong knowledge on Private Cloud. Knowledge on ISO 20000 : 2011 & 27001 : 2013 Standards will be an added advantage.

Experience in HP ArcSight SIEM3PAR a plus. Ability to effectively prioritize and execute tasks in a high-pressure. Must have effective communication skills must be able to confidently interact with the customer.

Must have good requirements analysis & design skills, including documentation & communication skills.

about you

Experience in HPE NNMI, NA, ISPI, Omi,Service Manager, uCMDB, OBR, Asset Manager products, ITIL Practices

Experience - 6 - 7 Years

OEM Certifications on any HPE EMS / NMS tools (NNMi,NA,uCMDB,ServiceManager,Omi,ISPI) management and working knowledge of the mentioned tools.

Should be ITIL Certified.


Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


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