DM - VBS Solutions
Vodafone Limited
3d ago

Role Purpose : To take the technical lead for the successful sale of mobile solutions for Vodafone Enterprise / Global / SME Customers, either within a region or on a global basis

Accountabilities : Working with the National / Global / Key / SME Account Manager, present and sell complex voice and data mobile solutions to Vodafone Global / Enterprise / SME Customers

  • Assist Account Managers in identifyingand scoping of sales leads for complex voice and data solutions
  • Run customer-facing presentations on Vodafone’s products and Solutions.
  • Initiate with Customer Project Managers and Technical resources
  • Lead discussions with Global / Enterprise / SME / SME customers on technical solution design
  • Assist the AccountManager in assessing cost requirements to assist to price setting
  • Define trial / POC programs in agreement with the Account Manager and the Global / Enterprise / SME Customer
  • Win Global / Enterprise / SME Customer confidence via solution consulting abilities and support the Account Manager in gaining Global / Enterprise / SME Customer agreement to proceed with Vodafone’s proposals Ensure that the proposed mobile solutions fit with the Global / Enterprise / SME Customer’s technicalrequirements
  • Document Global / Enterprise / SME customer requirements in standardized format and perform GAP analysis as compared to Vodafone’s standard products & services offer / capability
  • Evaluate and document the Global / Enterprise / SME Customer’s technical infrastructure with which Vodafone’s mobile solutions will be integrated.
  • Engage with Vodafone’s internal departments (Customer Solutions, Regional Heads, Technical Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported.
  • Engage with Service Fulfillment Team to build the customer support model and present it in a standardized format, following international quality guidelines (e.
  • g. ITIL methodology). Agree critical success criteria to assure delivery of support infrastructure during trials and / or operational phase.

  • Define solution training requirements, build and lead Customer Train the Trainer programs
  • Establish an appropriate review and reporting governance structure designed to track Global / Enterprise / SME customer requirements.
  • Assess the satisfaction of Global / Enterprise / SME Customers, colleagues, OpCos and Partner Managers with regard to the Solution Design approach, capturing lessons learned and sharing these with the PreSales and Technical Support Teams to drive improvements in our approach to technical Pre Sales and Solution Design & Work with the Program Manager to agree handover of design for implementation by the Service Fulfillment team. KPI :
  • The incumbent would be responsible for achieving solutions revenues : o Product penetration Rs. o New Products Rs. Competencies :
  • Customer focused
  • Strong Business Acumen
  • Documentation of Solutions proposed and implemented.
  • BE / BTech ( preferred MBA / PG)

    Employment Type : Permanent

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