The scope of this role is to provide technical support to an operations team specializing in selection, conversion and quality of e-
books.Below are key responsibilities.
Understand high-level technical aspects of existing systems and services.
Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts,python, selenium, web technologies, with the potential for Java based projects.
Provide support of incoming tickets, including extensive troubleshooting tasks.
Software deployment support in staging and production environments.
Develop tools to aid operations and maintenance.
System and support status reporting.
Provide product and business metrics support to stakeholders.
Ownership of one or more systems or components
Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
Basic Qualifications :
BS in Computer Science, Engineering or a related technical field
3+ years overall development / technical support experience
Experience in coding languages such as Python
Knowledge of Java based technologies
Knowledge of automations such as Selenium
Ability to write intermediate level database queries / SQL skills
Good commuication skills
Ability to understand business requirements
Preferred Qualifications :
Technically well rounded with an ability to work with minimal resources.
Proven ability to build solutions from scratch using scripts / automation etc.
Troubleshoot and identify the root cause of issues.
Ability to effectively capture, store, analyze & present metrics data.
Demonstrated skill and passion for operational excellence by using automation and process improvements.
Experience in a 24 / 7 production environment is a plus.
Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.