Technical Lead
Amazon
Chennai, TN, IN
4d ago

The scope of this role is to provide technical support to an operations team specializing in selection, conversion and quality of e-

books.Below are key responsibilities.

  • Understand high-level technical aspects of existing systems and services.
  • Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts,python, selenium, web technologies, with the potential for Java based projects.
  • Provide support of incoming tickets, including extensive troubleshooting tasks.
  • Software deployment support in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and support status reporting.
  • Provide product and business metrics support to stakeholders.
  • Ownership of one or more systems or components
  • Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
  • Basic Qualifications :

  • BS in Computer Science, Engineering or a related technical field
  • 3+ years overall development / technical support experience
  • Experience in coding languages such as Python
  • Knowledge of Java based technologies
  • Knowledge of automations such as Selenium
  • Ability to write intermediate level database queries / SQL skills
  • Good commuication skills
  • Ability to understand business requirements
  • Preferred Qualifications :

  • Technically well rounded with an ability to work with minimal resources.
  • Proven ability to build solutions from scratch using scripts / automation etc.
  • Troubleshoot and identify the root cause of issues.
  • Ability to effectively capture, store, analyze & present metrics data.
  • Demonstrated skill and passion for operational excellence by using automation and process improvements.
  • Experience in a 24 / 7 production environment is a plus.
  • Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.
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