About the Job
A great opportunity for an HR Operations Analyst to join the team leading digital innovation at a Fortune 500 company. This company is a leading consumer packaged goods firm operating across 200+ countries.
Here’s an opportunity to not just propel your career, but also shape global trends.
As an HR Operations Analyst, you will be responsible for key employee services global processes and transactions to be completed for US non EC and non-global tools based on the agreed service catalog and SLAs with the support of a team of 8 HR Ops Coordinators.
The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools that meet the process requirements based out of the India GBS site.
Role & Responsibilities :
Deliver services at the defined at the SLAs / KPIs and drive operational efficiency and continuous improvement
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
Identify and implement service delivery and process improvement opportunities in the assigned process
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions : Database requirements, integration of systems, internal clients and the broader shared services organization
Manage escalation and takes ownership for ultimate issue resolution
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
Ensure knowledge management platform is updated
Ensure onboarding of team members and adequate staffing as needed to deliver services
Partner with colleagues to map career plans and talent movement as needed
Ensure to support Regions / BU by undertaking transactions on the Employee Central