R-38939 Senior Team Leader Ticketing
Egencia LLC
Gurgaon, India
23h ago

ExpediaJob Description

Under the responsibility of the Global Ticketing and Refunds Manager, the Senior Team Leader Ticketing has accountability for the performance of the IGT ticketing team (APAC), China ticketing team and one Operations SME through defining, implementing and monitoring team objectives.

You will ensure the accurate and timely processing of Egencia ticketing tasks whilst ensuring company policies and procedures are adhered to.

  • As the Senior Team Leader Ticketing, you will motivate and develop your team; lead by example; share your knowledge with the team;
  • act as the go-to person for issues for internal colleagues and provide support all areas of the APAC Shared Ticketing Team.

    What you’ll do

  • Support the Global Ticketing and Refunds Manager in the smooth and efficient day-to -day running of the APAC ticketing team.
  • Monitor the quality and efficiency of ticketing tasks by the team and assist in their training and development.
  • Act as point of escalation for problems and resolution.
  • Conduct monthly and bi-annual review sessions with your team looking at individual performance.
  • Take an active part in all staff development strategies to continually improve and strengthen the teams
  • Responsible for the achievement of individual targets.
  • Ensure all individual members of the team are meeting the required standards for quality, accuracy, and productivity.
  • Communication of strategies and thoroughly supported action plans with relevant training as required.
  • Work with vendors and the Egencia vendor team to ensure all work and conducted in an appropriate manner.
  • Who you are

    You’ll fit this role if you have

  • You have proven experience in supervising a team this will undoubtedly bring out your excellent communication, planning and organisational skills.
  • Experience in a similar ticketing operational environment within the business travel industry or similar.
  • Fluent written and spoken English, proficiency in Mandarin will be a plus
  • Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.

    Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

  • Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
  • to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.

    We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.

    Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

    If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

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