Business Systems Analyst (BSA) acts as liaison between IT and business functions, to help build solutions that facilitate VMware operate more effectively and efficiently.
Solution focus areas include supporting Lead Management, Opportunity Management, Forecasting, and Territory Planning. Knowledge of booking and sales compensation domain is a plus.
Candidate will drive the identification, implementation, and modification of business systems to meet user needs and comply with company standards and guidelines.
Architect & design solutions & processes using products and technologies like SFDC, Oracle / SAP, MDM etc.
Understanding broader business drivers to map business needs to process & functional solution design
Work very closely with VMware Sales Operations teams to understand business requirements and then partner closely with IT development team for creation of functional and technical specifications document.
Evaluate business and technical opportunities for joint development for building end to end technical solutions
Manage relationships with multiple business teams for new solution features and technical support
Key contributor in cross - functional teams, BRD review, development plans, and roadmap development
Develop future solution strategies by working closely with Business and IT Development teams
Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach
Internal client liaison, managing project and enhancement requests as per priority
Document functional business requirements, process flow diagrams, and business cases
Facilitate requirements gathering and process mapping workshops
Lead Collaboration Projects through the VMware IT Standard Development Lifecycle
Identify opportunities to leverage VMware technology
Facilitate review sessions with functional owners and end - user representatives
Perform gap analysis : as is vs. to be
Participate in end to end implementation planning including project management, issue management, communication and change management
Independent self - motivated ability to learn on the job
Preparation of user documentation and training documentation as necessary
Leverage business knowledge and expertise to drive business process improvements
Minimum 4 years experience as Business Systems Analyst working with Sales functional areas.
Thorough understanding of key end to end CRM processes & functions along with data insights.
Extensive knowledge of industry best practices in CRM space both on process and technology
Experience with upstream & downstream processes & solutions to CRM capabilities such as MDM (Customer, contact, company master), pricing & discounting, Order Management, Sales Analytics is a big plus.
Minimum 4 years experience preparing as - is & to - be process documentation, and performing detailed gap analysis
Experience leading distributed teams to design architecture and requirements for and oversee development of packaged and integrated solutions
Demonstrated ability to have successfully completed multiple, complex technical projects
Demonstrated experience in project conceptualization and planning
Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications.
Ability to lead and work collaboratively within a business unit team & have strong influencing skills
Ability to work on complex issues where analysis of situations or data requires an in - depth evaluation and may require collaboration across multiple technical teams
Must be able to manage multiple priorities and complex tasks in a dynamic work environment
Must have experience preparing end - user documentation and conducting end - user training
Business Analysis experience in a high - tech (preferable software) company highly desirable.
Project Management experience a plus
Business process reengineering experience, Six Sigma certification etc. is a plus.
4 - year degree (minimum) in Information Systems or related discipline
Advanced degree would be a plus