Business System Analyst
VMware India
2d ago
source : Shine

Business Systems Analyst (BSA) acts as liaison between IT and business functions, to help build solutions that facilitate VMware operate more effectively and efficiently.

Solution focus areas include supporting Lead Management, Opportunity Management, Forecasting, and Territory Planning. Knowledge of booking and sales compensation domain is a plus.

Candidate will drive the identification, implementation, and modification of business systems to meet user needs and comply with company standards and guidelines.


Architect & design solutions & processes using products and technologies like SFDC, Oracle / SAP, MDM etc.

Understanding broader business drivers to map business needs to process & functional solution design

Work very closely with VMware Sales Operations teams to understand business requirements and then partner closely with IT development team for creation of functional and technical specifications document.

Evaluate business and technical opportunities for joint development for building end to end technical solutions

Manage relationships with multiple business teams for new solution features and technical support

Key contributor in cross - functional teams, BRD review, development plans, and roadmap development

Develop future solution strategies by working closely with Business and IT Development teams

Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach

Internal client liaison, managing project and enhancement requests as per priority

Document functional business requirements, process flow diagrams, and business cases

Facilitate requirements gathering and process mapping workshops

Lead Collaboration Projects through the VMware IT Standard Development Lifecycle

Identify opportunities to leverage VMware technology

Facilitate review sessions with functional owners and end - user representatives

Perform gap analysis : as is vs. to be

Participate in end to end implementation planning including project management, issue management, communication and change management

Independent self - motivated ability to learn on the job

Preparation of user documentation and training documentation as necessary

Leverage business knowledge and expertise to drive business process improvements


Minimum 4 years experience as Business Systems Analyst working with Sales functional areas.

Thorough understanding of key end to end CRM processes & functions along with data insights.

Extensive knowledge of industry best practices in CRM space both on process and technology

Experience with upstream & downstream processes & solutions to CRM capabilities such as MDM (Customer, contact, company master), pricing & discounting, Order Management, Sales Analytics is a big plus.

Minimum 4 years experience preparing as - is & to - be process documentation, and performing detailed gap analysis

Experience leading distributed teams to design architecture and requirements for and oversee development of packaged and integrated solutions

Demonstrated ability to have successfully completed multiple, complex technical projects

Demonstrated experience in project conceptualization and planning

Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications.

Ability to lead and work collaboratively within a business unit team & have strong influencing skills

Ability to work on complex issues where analysis of situations or data requires an in - depth evaluation and may require collaboration across multiple technical teams

Must be able to manage multiple priorities and complex tasks in a dynamic work environment

Must have experience preparing end - user documentation and conducting end - user training

Business Analysis experience in a high - tech (preferable software) company highly desirable.

Project Management experience a plus

Business process reengineering experience, Six Sigma certification etc. is a plus.


4 - year degree (minimum) in Information Systems or related discipline

Advanced degree would be a plus

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