Technical Support Engineer II Technical Support Engineer II Pune
GRANTA DESIGN
Pune, MH
17h ago

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers.

By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys’ business.

You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products.

You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities

  • Apply engineering expertise and knowledge of simulation techniques of Ansys Mechanical products to provide highest level technical support to Customers and Channel Partners
  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, to improve customers’ productivity and satisfaction with ANSYS products
  • Developing simulation best practices, solutions, FAQs for knowledge base
  • Develop and strengthen long-term relationships with customers.
  • Develop technical expertise in one or more simulation areas
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
  • Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements
  • Instruct training classes on the usage of ANSYS simulation products
  • Execute field marketing activities including technical presentations for marketing events, assist Sales and Presales efforts to grow ANSYS business based on the expertise and skill set requirements
  • Participate in other strategic team and company initiatives, as needed
  • Learn and gain expertise in new technical areas as and when required for the team & personal development
  • Minimum Education / Certification Requirements and Experience

  • Ph.D, Masters or Bachelor’s degree in an engineering discipline (Mechanical / Applied Mechanics / Aerospace / Automotive)
  • Sound Knowledge of Structural mechanics & Finite Element Analysis
  • Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • Ability to work independently, as well as with others in a diverse team environment
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Projects a professional image and demonstrates business acumen, driven to succeed
  • Interested in working with customers and willing to travel
  • Preferred Qualifications and Skills

  • Experience in using commercial or in-house FEA software for real world, industry level applications
  • A minimum of 1-3 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
  • Experience of being part of engineering product development cycle an added advantage
  • CULTURE AND VALUES

    Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans.

    They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs guideposts that we all follow when we're facing a challenge or a decision.

    Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company :

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork
  • WORKING AT ANSYS

    At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.

    With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.

    Because at Ansys, it’s about the learning, the discovery and the collaboration. It’s about the what’s next as much as the mission accomplished .

    It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.

    At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.

    Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.

    As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.

    Ansys is an S&P 500 company and a component of the NASDAQ-100.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form