IT Software Engineer - ITSM Tools
Hyderabad, AP, IN
9h ago
source : SuccessFactors

Req. ID : 144330

Recruiter : Rohan Mallapragada

As a Software Engineer at Micron Technology, Inc., you will drive innovation for ITSM Tools that focuses on implementation and continuous improvement of ITSM solutions (such as ServiceNow, BMC, Cherwell, Ivanti), recommend best practices in enhancement design and system architecture, and handle escalations related to ITSM solutions .

You will create, analyze, research, design, document, modify, and support the ITSM solution throughout the development life cycle.

You must have a demonstrated ability to deliver quality results and participate in quality improvement efforts. You will provide solutions that create business value while at the same time minimizing negative impact through defects, downtime, or performance degradation.

You will analyze business needs to understand the problem, analyze the software solution options, and follow the software development lifecycle to deliver solutions.


  • Facilitate requirements discussions with internal and external stakeholders and oversee delivery.
  • Understand the big picture of the ITSM Role in Micron and related applications to deliver business requirements.
  • Maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) to fit current and future needs.
  • Monitor health, usage and manage overall compliance of ITSM processes and applications.
  • Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts including advanced scripting of each.
  • Developing and maintaining CMDB and its integrations.
  • Support of integrations of monitoring tools such as BMC Patrol, Truesight, OpsRamp, Moogsoft, Splunk etc.
  • Develop systems integrations and process automation.
  • Collaborate closely with ITSM SMEs to understand requirements and implement ITSM solutions.
  • Work with vendors to resolve issues
  • Required

  • 3 to 6+ years of experience as ITSM Tools administration.
  • 2 to 4+ years of experience in ITSM tools development / customization.
  • 1+ years of experience with administering CMDB.
  • Experience interacting and assisting customers with ITSM tool related issues.
  • Experience in all phases of the software development lifecycle including requirements gathering, design, development, testing and deployment.
  • Experience with ITSM tool administration including configuring Foundation Data (Users, Groups, Permissions etc.), Notifications, Access Restriction Policies, SLAs etc.
  • Experience with reporting and data analysis tools.
  • Experience with integrating ITSM tool with various other tools.
  • Experience building custom automation workflows and development of customized modules.
  • Expertise in using APIs and Web Services.
  • Desired

  • Experience with multiple product lines (ITSM, ITOM, Software Asset Management, HR, GRC, etc.).
  • Administrator certification.
  • Experience in using / interacting with databases (relational / non-relational).
  • Experience in HTML, CSS, JSON and JavaScript / other scripting languages.
  • Experience using automated testing tools.
  • Experience using cloud AI and machine learning services (IBM Watson Discovery & NLP, Microsoft Bot framework, etc.).
  • Qualifications

  • Knowledge of ITIL Framework.
  • Strong analytical, problem solving, troubleshooting, and organizational skills.
  • The ability to work in a dynamic, fast-paced, 24x7 work environment.
  • The ability to manage multiple projects and tasks concurrently.
  • Self-motivated with the ability to work with minimal supervision.
  • Excellent customer service skills.
  • Active team participation and demonstrated teamwork and consensus building skills.
  • Strong English verbal and written communication skills.
  • Working knowledge of and adherence to ITIL principles.
  • We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.

    This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

    Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy.

    The administrator will monitor compliance and is available to answer any questions on EEO matters.

    To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918

    or 208-368-4748

    Keywords : Hyderabad Andhra Pradesh (IN-AP) India (IN) SGA Experienced Regular Information Systems and Technology #LI-MH2; #LI-PARVEZ Tier 3

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