Assist with planning service capacity, forecasting demand, analyzing software performance, and tuning systems.
Configure, maintain, and support core infrastructure services like Active Directory, GPO, SCCM, Jamf Pro, AzureAD, SSO, O365, Solarwinds, and Cloudwatch.
Monitor, review, and respond to Solarwinds, Cloudwatch, Splunk alerts for early problem detection and troubleshooting.
Executes deployment plans and operational activities such as operating system upgrades, application deployment, patching, etc.
Create auto provisioned images based on end-user’s job role or responsibilities
Create and deploy packages to setup / manage Mac OS and policies
test and evaluate any new MacOS version
Integrate application and systems monitoring into OpsGenie, Slack, or Statuspage.
Create, monitor, and maintain backups for EC2, EBS volumes, FSx, RDS, etc.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Work efficiently with minimal guidance.
Share on-call support duties.
Essential Knowledge, Skills, Abilities, and Background
Strong knowledge of AWS services like EC2, RDS, S3, Glacier, storage gateways, SMS, Cloud Endure.
Strong knowledge of Windows Server operating systems, Active Directory, AzureAD, SSO, SQL, IIS, SCCM, and O365.
Able to explain technical concepts to inexperienced users.
boarding purposes and other areas if required
Being able and willing to cross train team members
Other duties as assigned based on business needs
Technical Requirement and Qualification :
Associate or bachelor’s degree in computer science and 4+ years’ work experience in the specialty area or an equivalent combination of education and experience
Knowledge of Microsoft Windows, Mac OS, and Linux operating systems, as well as networks, mobile devices, printers, and peripherals
Lead installation, configuration, and maintenance efforts related to computer operating systems with an emphasis on both Windows and MAC OS
Experience with Microsoft SCCM (imaging, software deployment, patching)
Experience with JAMF / JumpCloud (create and deploy packages to setup / manage Mac OS and policies, patch management)
Experience with Active Directory / O365 / Azure administration
Experience with scripting and automation tools (PowerShell or others)
Ability to prioritize work based on department and production objectives
Excellent written and verbal communication skills
Ability to work and make decisions independently in a fast-paced environment
3 years of experience administering Windows servers (Optional )
3 years of experience administering Active Directory, group policy, DNS, and DHCP
Azure, Active Directory and Office 365 administration is a plus
System administration and IT certifications in Microsoft, Apple or other network related fields are a plus
General Requirements :
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
Ability to utilize the applications for Microsoft Office for support, reporting and documentation
Ability to provide technical support over the phone as well as over email
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Ability to work with or without direct supervision
Take ownership and responsibility of issues from start through to a successful resolution
Exceptional and professional written and oral communication skills
Exceptional interpersonal skills, with a focus on listening and questioning skills
Must possess solid knowledge of both Windows & Mac OS, Apple iOS (iPhone / iPad), and ability to support standard Microsoft business applications and other corporate technology applications
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
Provide Tier II / III technical support, as needed
Participate in an on-call rotation
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands : American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform.
Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians.
The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances.
With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).