Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose Perform all pre-processing checks which are required to be done for the transactional requests submitted by a client at branches.
This will involve signature verification check from the core system, transaction level callback on recorded line, raising for any deviation approvals to internal stakeholders, trade KYC check, Fax indemnity check etc.
Ensure checks are done within a pre-defined TAT as transactions processing at central ops is dependent on this. Key Accountabilities Responsible for performing signature verification check from the core banking system, transaction level call back on recorded line, raising for any deviation approvals to internal stake holders(Deferral booking), trade KYC check, Fax indemnity check etc.
Monitor Pre-processing queues at real time and ensure none of the unpicked cases left for PPM checks. Ensure the checks are performed as per laid down operating procedures and with strict adherence to the laid down TATs, highlight any lapses identified if any.
Maintain high level of knowledge across Bank policies about Signature verification, Regional guidelines about callback procedures, checks which needs to be performed while doing callback in a transaction Is expected to possess a good understanding of banking operating modules As a Team Player, work closely with branches and service teams, Optimise cost for the bank.
Ensure any process level gaps are satisfactorily resolved within the committed timelines. Comply with all internal process and compliance guidelines.
Report all Suspicious Transactions to the CE Head / City Head / Business Unit Head. Ensure that the training needs are identified for self, communicate to the central team for getting the relevant training program done.
Experience Minimum 4 years of customers service experience in banking / financial services industry. Prior experience of banking and financial services will be preferable and an added advantage.
Education / Preferred Qualifications Graduate / Post Graduates from Reputed Institutes Core Competencies Be a self starter and a Go getter.
Good understanding of the transactional processes, sound technical knowledge of Banking Operations. Good customer and relationship management skills.
Good interpersonal and communications skills. Good problem solving, planning & organising skills. High Emotional Intelligence required to connect with and help customers.
Ability to think aloud and empathise with customers. Technical Competencies Sound understanding of cash management products and associated technology platforms and operational procedures.
Knowledge of financial markets and products to assist in meaningful dialogue with clients. Strong understanding of KYC requirements and Anti money laundering policies.
Work Relationship Possess good working relationship and a high degree of team spirit and cooperation with relationship groups, viz.
RMs as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to our clients and business growth and smooth functioning of the branch as a whole.
Establish rapport with our corporate clients.