Full Time Bangalore,Karnataka,India Skills excellent communication skills Experience 0 to 2 Years Industry ITES / BPO / KPO / Outsourcing Functional Area ITES / BPO / Operations / Customer Service / Telecalling .
Answers incoming customer calls with a friendly and positive manner and provide outstanding service to the customer throughout the duration of the call.
Respond to incoming calls from the customers to solve queries and provide alternative options and also change any account information upon customers request.
Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA. Ensure all information provided is post verification and authentication as per the Data Protection Act.
Update the client software with customer information, queries and Service requests. Provide new thoughts and ideas for process improvements Work in conjunction with process requirements and metrics (SLA).
Forward customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer.
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