Job Summary :
The Oracle Cloud ERP Platform Administrator position is role at Level Travel (AAP) that will be responsible for the administration and maintenance tasks in Oracle Cloud Infrastructure and platform Cloud Services (IaaS / PaaS / SaaS).
The successful candidate will be experienced in provisioning and maintaining the various Oracle Cloud products SOACS, MFTCS, DBCS, OIC / ICS, and APEX, scaling up & scaling down of the services (CPU, disk space or memory), and in configuring the VCN network with public and private subnet access in a large, complex enterprise organization.
The candidate must possess hands-on knowledge of admin tasks in Oracle Cloud Infrastructure (IaaS / PaaS / SaaS) services, experience in backup and restoring the Oracle DB, experience in applying the maintenance patches, experience in managing storage, experience in environment refresh from production to test, experience in load balancer, VCN setup, ssh and pgp keys security setups and skills to coordinate with other teams to troubleshoot for Oracle Cloud platform related issues.
The candidate should have knowledge of Linux commands, WLST utilities commands and scripting languages like Shell, Perl / Python and setup cron jobs.
The candidate will be a disciplined self-starter working well with technical and functional analysts, business leads and vendors.
In addition, this candidate will understand how to drive value out of the Oracle Cloud ERP platform by building efficient extensions, optimize existing processes, with the intent to create a frictionless experience for our team members.
The Candidate will work closely with support manager, development staff and business owners to identify and resolve issues relating to Oracle Cloud platform services.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Work with IT technical and functional analysts, production support manager, project managers, and business stakeholders to understand the needs and their requirements.
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Support Oracle Cloud Financial ERP implementation during discovery, CRP, SIT, UAT, go-live and post go-live.
Co-ordinate with internal team and external Oracle support team in handling critical issues and provide the instance and diagnostics logs for analysis and debug purpose.
Responsible for provisioning and maintaining the various Oracle Cloud products (SOACS, MFTCS, DBCS, and OIC / ICS) and ensure all documents (OS and DB upgrade, Patching, Instance provisioning and Configurations) are in place for change or release management.
Assist with code migration from instance to instance.
Communicate effectively across teams and roles
Desire to learn new tools, frameworks, languages, and manage Oracle PaaS administration
Ability and desire to thrive in a proactive, high-pressure, client-services environment.
Focus on continuous improvement to drive a seamless, modernized associate / user experience.
Occasionally provide off-hours on-call technical support maintaining processes and Special Business events to Business teams.
Work on multiple tasks simultaneously among changing priorities.
Work closely with Oracle Support teams and support manager to address incidents and Service Request Queue, ensuring proper prioritization.
Able to shift between priorities as needed throughout the workday.
Consistently cognizant of opportunities for enhancements and process improvements.
Learn new software tools and skills as needed. Keep up with technologies. Provide mentoring to other team members on technical topics.
Support and maintain applications utilizing required tools and technologies. Ensure applications are scalable and operate efficiently in the production environment.
Ability to research issues across multiple key systems and databases. Assist customers and team members on issue resolution and problem solving.
Comfortable working in an open, dynamic, rapidly changing environment where collaboration is crucial.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical Skills :
Bachelor’s degree in IT, Computer Science, Information systems is preferred.
At least 3 years of hands on experience working with Oracle Cloud Infrastructure and Platform Cloud services : SOACS, MFTCS, DBCS, and OIC / ICS
5+ years of experience working with ERP systems (app and db servers) administration and monitoring
Knowledge and hands on experience with Integration frameworks offered by OIC to integrate with Oracle Cloud SaaS (ERP, EPM) applications
Strong Analytical and technical skills is required
Experience with either on-line or in-store retail selling applications
Experience in large scale applications, either public facing web applications or applications with large numbers of concurrent users
Experience with Oracle databases Oracle 11g or above
Communication Skills :
Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, work with architects to come to an agreed technical approach, and lead development efforts to meet aggressive timelines with optimal solutions.
Ability to work collaboratively with or lead cross-functional teams with minimal supervision.
Ability to drive consensus within a team and influence outcomes in significant technical decision-making.
Excellent interpersonal, written and verbal communication skills to work with different business groups as well as IT partners (enterprise architects, vendors, etc.
at all levels within the organization.
Problem Solving and Analytic Skills :
Demonstrated critical thinking skills.
Extreme attention to detail and organization in all aspects of the system development.
A strong technical vision. Ability to understand, master, and be able to prototype with new technologies quickly. Person in this role needs to be able to quickly understand and solve unique and undocumented programming problems.
Open-minded, willing to consider multiple options, sources, perspectives, and possible solutions. Careful assessment of the importance, relevance, and validity of all options.
Inquisitive. Ask probing questions and research as a basis for making design decisions and judging quality; understand the true reason behind the request rather than just accepting an initial thought or proposed solution.
Proactive and willing to contribute ideas. Not afraid to ask questions.
Ability to effectively plan, organize and prioritize multiple streams of activity. Adapt well to changes.
Demonstrated ability to establish priorities, organize, and plan work to satisfy established timeframes; meet commitments and multi-task in a fast-paced work environment with a high-level of accuracy and efficiency.