Client Service Manager
wiley
Pune, Maharashtra, India
6d ago
  • Act as the main point of contact for all assigned clients.
  • Strong client-facing staffing experience in both hunting and farming.
  • Have been responsible for the end-to-end client relationship.
  • Develop a long-lasting relationship with the assigned client portfolio.
  • Have created a sales plan for generating revenue. Managing the P&L for the assigned customers
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Identify Opportunities and be responsible for upselling and cross-selling for the defined customer base.
  • Collaborate with internal teams to address customers’ needs. Also, work closely with Business Development teams to identify and grow opportunities within territory / market.
  • Forecasting and maintain a strong pipeline.
  • Proven track record of meeting and exceeding targets.
  • We are looking for people who

  • Strong interpersonal and communication skills, both verbal and written, and good negotiation skills
  • Candidate with prior experience of more than 5 years in Customer Service and Sales preferred.
  • Driven to succeed and motivated by a target-driven environment.
  • A customer-oriented attitude
  • Problem-solving aptitude
  • Ability to work well with a team.
  • Ability to network and build relationships.
  • Able to multitask and juggle competing priorities.
  • About Wiley :

    We are in one of the most dynamic periods in our history as technology, globalism, and economic diversity create far-reaching changes in the world.

    As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their careers.

    We may have been founded over two centuries ago, but our secret to success remains the same : change with the times and adapt to meet the ever-evolving needs of our customers.

    The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

    Wiley is an equal opportunity / affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on an individual’s status in any group or class protected by applicable federal, state or local laws.

  • When applying, please attach your updated resume / CV to be considered.
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