Customer Relations
ADmyBRAND
Bengaluru, IN
1d ago
  • Providing help and advice to customers using your organisation's products or services.
  • Communicating courteously with customers by telephone, email, letter and face-to-face.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
  • Issuing refunds or compensation to customers.
  • Keeping accurate records of discussions or correspondence with customers.
  • Producing written information for customers, often involving use of computer packages and software.
  • Writing reports analysing the customer service that your organisation provides
  • Developing feedback or complaints procedures for customers to use.
  • Improving customer service procedures, policies and standards for your organisation or department.
  • Meeting with other managers to discuss possible improvements to customer service
  • Involvement in staff recruitment and appraisals.
  • Training staff to deliver a high standard of customer service.
  • Leading or supervising a team of customer service staff.
  • Learning about your organisation's products or services and keeping up to date with changes.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form