This position is for 24x7 Cloud Network Operations Team. You will be a member of the team responsible for network and security Incident/Change/Capacity/Quality management for supporting the Oracle Cloud Infrastructure (OCI) Networking Organization.
Monitoring, acknowledging and remediating all network infrastructure related Incidents initiated by monitoring tools.
Individual will work extensively on routing, switching, firewall, load balancer and DDoS mitigation in an environment consists of Juniper Net screen and SRX Firewalls, F5 Load balancers, Cisco (Nexus and Catalyst) and Juniper routers and switches and MacAfee proxy.
Perform Tier 1 & 2 triage for all alerting and user raised tickets for problem resolution.
End-to-End Incident management for all severity incidents from initial triage until resolution, follow defined troubleshooting guides to resolve network issues with advance troubleshooting, root cause analysis and coordination with onsite data center support teams and vendors.
Escalate to next level engineering teams within defined SLA if not resolved.
As per established change management policy, individual will execute network changes for break fix, device replacement etc.
Individual will be required to join Severity 1/2 Incident Bridge for troubleshooting and coordinate with management and SMEs to provide RCA & CA.
Individual will be required to ensure that the defined incident, change & problem management process and procedures followed appropriately and contribute to operational excellence of the team.
2 to 7 years of experience supporting network and network security technologies, especially Juniper Net screen and SRX Firewalls, F5 Load balancers, Cisco (Nexus and Catalyst) and Juniper routers and switches and MacAfee proxy.
In depth knowledge of routing, switching, firewall, load balancer and DDoS mitigation including but not limited to: Nexus 7000/6000/5000/2000, LAN controllers, fixed configuration switches, and Cisco ISR and ASR series routers
"Hands-on" networking experience in a global production environment with complex ticketing and incident/request tracking systems.
Ability to configure and Troubleshoot Switches (Cisco), Firewall (Juniper) and load balancer (F5 LTM).
Strong technical knowledge of client/server and Internet concepts and techniques with strong analytical & problem solving skills.
Experience in operations role that includes monitoring, troubleshooting, proactive measurement for capacity issues in network and security environment.
Experience managing partner and vendor relationships to achieve business outcomes
Bachelors or advanced degree in IT, Computer Science, business or related field, or appropriate industry certification
Cisco and Juniper certifications desired
Preference for individual with experience in scripting and network automation - Python, Puppet, Ansible.
Highly motivated and self-starter. Strong oral and written technical and interpersonal communication skills including sensitivity to user community and the importance of maintaining a positive vendor relationship.
Detailed Description and Job Requirements
As part of the Network Services team within Oracle's Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle's businesses worldwide, these services include the management and delivery of network infrastructure.
Maintain records of equipment failure and liaise with engineers and suppliers as necessary. Escalate client problems according to established procedures. Manage the network using network management tools, analyze network performance and discuss network enhancements with senior networking specialists. Analyze network performance to ensure adequate bandwidth for business needs. Recommend enhancements to the network infrastructure, and enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and countrywide area network though to resolution, occasionally with guidance from more experience staff, depending on the complexity. As a team member or with assistance from others perform project engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices. Provide on-call support services as needed.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years relevant experience and degree/diploma in computer science or IT discipline.