Call Centre Quality Analyst Required For A Fmcg Food Company In Mumbai
One March India
2d ago
source : IndianFresher

Profile will Report to Digital Marketing ManagerLocation MahimDepartment Brands Distribution IndiaCall Centre Quality Analyst 1 Responsible for monitoring transactions customer interactions by the Customer Care Team2 Provide real time feedbacks to customer care agents on their areas of improvement 3 Identifying the training needs through quality reports and self-

assessment done bymonitoring calls of customer care agents4 Prepare Weekly Monthly Targets for the Customer Care Agents and ensure theirproductivity5 ... Education : Any Graduate

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