Customer Success Group
The Solution Architect will have responsibility for supporting our largest and most strategic Solution Delivery opportunities, lending his / her expertise to the delivery of world class Salesforce implementations and building the necessary and valuable relationships both internally and externally in order to become recognized as a world class Business Transformation Expert.
A successful Architect has strong experience and enjoys designing transformational solutions and working directly with customers to meet their business needs.
An individual filling this role will provide thought leadership and consultation throughout the life cycle of this transformation.
This key member of our team will help with building roadmap by running Business Process Reviews. This resource will also participate in Plan, Architect and Design activities and guide the subsequent implementation of Salesforce.
Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
Develops strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members.
Remain current with leading edge industry and technology drivers and innovations including the Salesforce product set
Manage discussions with various levels of customer’s IT technical audiences
Identify and help build services offerings to support rapid time to value for Salesforce implementations
Where required, support deep-dive pre-sales activity to position successful delivery of customer solutions
From time-to-time, the SA may be expected to partake in other pre-sales activities such as discovery and functional deep-dive sessions, Proof-Of-Concept (POC) development with prospects
Liaise with Salesforce product teams to support client implementations
Maintain a target billable utilization aligned to the role
Travels to client sites for projects, estimated 50-75%
8+ years CRM experience with a minimum of 5 years on the Salesforce platform
Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds
Experience in leading workshops to define and prioritize client requirements and required Capabilities. Ability to ask hard questions during workshops and suggest best practices and efficient ways of implementing business processes
Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
Excellent analytical skills and the ability to develop processes and methodologies.
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Strong background in leading large web-based systems, or complete software product lifecycle exposure
Active Salesforce certifications or ability to achieve relevant certifications upon hire