Job Location : Bangalore
Who We Are
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 75,000 employees globally.
Our M ission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.
Through our premier brands Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
About Team :
We are a strong and competent extension of global IT in India which is committed to serve the organization by providing the best services, implement innovative solutions and provide stability to our enterprise applications which will enable our customers to accelerate growth and increase productivity.
Position Summary :
This position provides an exciting opportunity to help Unify Communications within a complex environment. Knowledge of O365 / Skype For Business / MS Teams, SIP and Avaya will allow the correct candidate to be successful in this role.
The successful candidate will deploy & support our Unified platforms globally. Duties include; resolving issues on Skype For Business, Avaya and SIP platforms, System Monitoring, Major outage management, supporting ticket resolution, project management and oversea our telecom vendors to deliver a quality service to our business colleagues.
Deployment and support of global IP-based UC solutions using on-premise and cloud based leading VoIP technologies. Full technical and operational ownership of SIP-based enterprise telephony solutions utilizing session border controllers (Cisco, Ribbon, Oracle) and Call managers (Cisco, Avaya).
This person will also closely work with the technical teams from network service providers (AT&T, Microsoft, Amazon, Genesys) for integration and operational support of cloud-based solutions.
Key Responsibilities :
At least 5-6 years’ experience within a Unified Communications role.
O365 & Microsoft Teams, Avaya, configuration and support
Full understanding of SIP trunking and endpoints.
Provide an excellent employee experience when interacting with business colleagues
Monitor for P1 incidents and oversee the day-to-day tickets raised for voice infrastructure
Support our Vendors with troubleshooting telecom-based problems
Perform monthly analysis and provide any reports required
Utilize monitoring tools to ensure our environment remains stable
Determine preventative maintenance documentation in conjunction with our vendors
Support on-call rotation initiative to support the business 24x7
Create and maintain documentation
Comply with company’s Global IT Policies & Procedures
Perform other duties as assigned
Additional Responsibilities :
System maintenance, Upgrades, and Migrations processes
Operational reporting tools and proactive monitoring of global UC platform
Documentation of operational architecture, interfaces and procedures for troubleshooting
Supporting end users and locations in the assigned geographies and time zones
Minimum Requirements / Qualifications :
Qualification Bachelor of Engineering / Diploma in Engineering / Graduate of any stream with technical experience of at least 10+ years of Telecommunication Experience in AVAYA / CISCO / Shortel / Ring central or Other brands of VOIP Systems along with experience in Unified Communication and Data networking platfor.
Strong knowledge and Experience of Telecom protocols : SIP, ISDN, PSTN, BRI, PRI, T1, E1 etc.
Good Understanding of VMware, Windows etc.
Good understanding and hands on experience on Avaya UC + CC portfolios- CM, CMS, SBC, AES, , Avaya Media Gateways, Session manager, System manager, Avaya Diagnostic Servers, Avaya Aura Messaging.
change management also.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.
Proven ability in managing large UC infrastructure installations, upgrades and refreshes, consolidating and modernizing technology footprints, cloud integration and migration, and network traffic / capacity optimization.
Experience working in a global environment with stakeholders across multiple geographies
Excellent network debugging skills
Good communication and presentation skills
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process,
for further assistance.
Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.