Process Associate - Procurement
Headstrong
Noida
4d ago
source : Shine
  • Process purchase requisition and supplier-set up
  • Handle email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Act as liaison pertaining to Accounts Payable team etc
  • Develop communication between customers to have a smooth transaction
  • Ability to perform and resolve query of a customer to build a better relationship

  • Monitor generic email box for incoming queries and acknowledge them as per SLA
  • Keep track of all requests received, either through ticket or manual tracker, for productivity and follow up purposes
  • Follow up with requesters / co-functional teams to provide quicker resolutions
  • Follow up with Suppliers / Vendors wherever required
  • Provide periodic updates to users / impacted parties on the status of the ticket / issue raised
  • Transfer / Escalate inquiries to appropriate teams for resolution
  • Identify opportunities to improve / streamline process
  • Minimum qualifications

  • Freshers are eligible.
  • Graduation in Commerce (B.Com)
  • Excellent Communication Skills - Written and Spoken
  • End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-
  • functional teams (e.g. AP, L2 Team etc.)

    Preferred qualifications

  • Relevant experience in Procurement like Supplier Set-up or Procurement Operations or Accounts Payable
  • Well versed with MS Excel
  • Understanding of Procurement / Supplier Set-up Concepts
  • Familiarity with WorkDay and Coupa will be an added advantage
  • Apply
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