Associate Professional - Implementation Engineer
Hyderabad, Telangana IN
3d ago

Job Description

Sutherland is seeking an attentive and analytical person to join us as an Implementation Engineer , who will be responsible for performing server builds, upgrades (database and application) and customer service delivery.

We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Responsibilities :

  • Keep management updated : Monitor project activities and relay vital information in the form of timely and accurate reports to all project stakeholders
  • Impact the bottom line : Constantly learn, enhance skills and identify opportunities for process improvement leveraging a deep understanding of assigned work;
  • provide feedback and inputs to SMEs, Leads & Managers on identified areas of improvement, opportunities for automation

  • Define Sutherland’s reputation : Deliver high quality upgrades with focus on customer centricity backed by strong technical skills and complete documentation
  • Strengthen relationships : Establish and maintain communication with all stakeholders including Client, their customers, team members and leaders;
  • understand needs, resolve issues, and meet expectations

  • Take the lead : Perform Application and Database Upgrades in accordance with the defined processes, maintain high quality of delivery, provide regular updates to the customer, client leadership and project team.
  • Identify opportunities to up-skill and cross-skill


    To succeed in this position, education & skills required :

  • Academic : BE / BTECH (CSE, IT), B.Sc. (Computers), BCA / MCA Or Other Bachelor / Master’s Degree in Computing / IT preferred
  • 1 to 3 years of relevant work experience
  • MS SQL Server Database Administration (DBA) Upgrades, migrations, backups, clustering, always-on, HA with ability to write / modify SQL scripts and stored procedures (2008 & above)
  • Basics of Windows Administration IIS, services configuration, messaging components (2008 R2 & above)
  • Preferred knowledge areas Citrix and networking
  • Analytical Thinking and Troubleshooting
  • Customer Service experience preferred
  • US Healthcare knowledge / experience preferred
  • Good working knowledge in MS Office applications
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner (Language English)
  • Additional Requirements : oOwing to nature of the work (upgrade of production environments), the role requires after hours work and / or weekend work, all work will be compensated in the form of time off or payoMust be willing to work in the night shift (US EST time)
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