Associate Major Incident Manager
NTT Ltd.
Bangalore, India
5d ago

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?This role forms part of the Group Major Incident Management Centre within the Client Advocacy group.

The primary responsibility is to ensure they act as an associate to the Major Incident Manager during Major Incidents Focus areas for the Associate Major Incident Manager would be owning administrative functions such as Post Incident follow-ups, Major Incident Checklists and Ticket Management through the course of the Major Incident.

They would also help span across the Technical and Communication bridge to ensure the appropriate information is relayed across teams.

Working at NTT Consistency in achieving service excellence : The Associate Major Incident Manager works to ensure Service Excellence is achieved consistently by meeting the required quality standards in terms of Ticket Management and Communication to various stakeholders during the lifecycle of the Major Incident.

Ownership This role owns the end to end cross-team communication and ticket management throughout the Major Incident Lifecycle.

Ensure all assigned tasks are completed within the agreed deadline or escalated appropriately. Behavioural skills : Constantly focusses on adhering to Dimension Data values.

In all situations ensure that a Client Centric perspective is maintained. What will make you a good fit for the role? Ensures close collaboration, coordination and synchronization with Operational Team Leads / Delivery Teams for Major Incident follow ups where required.

Under the guidance of the Major Incident Manager, assemble the appropriate recovery teams as per outage demands Accountable to ensure Ticket Management is timely and accurate.

Generate periodic reports on the status of tickets which require tracking and follow up. Ensure the post Major Incident activities are completed by the respective owners.

E.g. PBM and SVR creation and follow-ups.

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