Healthcare Testing Practice Lead
Best infosystems
Bengaluru
1d ago
source : IndigoJobs

Job Description

HEALTHCARE TESTING PRACTICE LEAD

Location : bangalore / Chennai

ROLE DESCRIPTION :

  • ROLE DESCRIPTION Responsible to deliver high quality technical solutions, skilled engineers leading and provide technical support during the sales / pre-sales process.
  • The Practice Lead will remain a part of the Service Line organization and will work closely with the Service Line Partner in ensuring successful customer service delivery.

  • Key responsibilities of the Healthcare Practice Lead include the following :
  • Develop / Drive technical solutions to help improve delivery efficiency
  • Provide delivery support to resolve technical and delivery issues
  • Pre-sales support for proposals in terms of technical approach and estimations
  • People career development
  • Continuous reskilling / upskilling in the practice
  • Work with sales / service line solutions group to develop new technical solutions based on inputs from customers or market trends
  • LIST OF RESPONSIBILITIES

  • Participate in customer visits, share details of practice capabilities, share points of views on technology trends and experiences from other customers.
  • Engage with customers to drive innovations, value adds and drive testing delivery
  • Customer Management

  • Participate in customer visits, share details of practice capabilities, share points of views on technology trends and experiences from other customers.
  • Engage with customers to drive innovations, value adds and drive testing delivery
  • Service Delivery Management

  • Support pre sales activities with the vertical sales and account teams
  • Support in resource planning, talent acquisition based on customer demand.
  • Bring thought leadership to IG through workshops, methodologies, tools & case studies showcasing Service Lines capabilities.
  • Service Capability Management
  • Revenue growth of the practice
  • Pre-sales support and Technical & Healthcare expertise for prospects
  • Support Healthcare IG to take technology solutions to the market
  • Implement Service Line solutions / accelerators that provide a differentiator and benefits to the customers / prospects
  • Participate in workshops that showcases Service Lines capability
  • Thought leadership and best practices sharing across accounts within the IG and from the practices through connect sessions
  • Build Healthcare testing capabilities within the practice including through training initiatives and certifications
  • Required Experience Profile

  • 18+ years in Test Engineering with at least 10+ years in Healthcare Industry
  • Experience in testing on applications and products in the Payer, Provider and / or Med-tech domains
  • Proficient in understanding the regulatory compliances like HIPAA, Validation testing and has tested products with HL7 standards
  • Has led / managed a large team of 100+ or has led / managed multiple teams / accounts as part of test delivery excellence with stakeholder management including business program directors
  • Has experience and / or has led teams in the areas of Automation, Performance, Security, Package and Digital applications
  • Manage a wide range of service delivery and service assurance test programs in support of key initiatives
  • Drive delivery excellence in testing programs by tracking SLAs and report to the customer on a regular basis
  • KEY PERFORMANCE INDICATORS MEASURES
  • Service Delivery Excellence Customer Satisfaction measured through CES & PFS Surveys
  • Revenue Growth Linked to the target Service Line
  • Solutions for Go-to-Market offerings No. of solutions developed / accepted by the customers and benefits achieved through them
  • Talent Management No. of Employees upskilled and reskilled for Healthcare including certifications
  • Fulfilment of Staffing opportunities %
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