Service Operation Engineer IP
CO E&A Customer Operations EMEA & APAC
Gurgaon, Haryana, India
6d ago

About Nokia At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.

Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.

Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.

A truly global company, we are 160 nationalities working in more than 100 countries. About Customer Operations Our Customer Operations (CO) organization is the primary interface with communication service providers.

The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets.

This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.

Job Description Service Operation Engineer IP to work in the area of IP, Core IMS, HLR & HSS for a large customer

Job Responsibilities & Competencies

  • 5 to 7 Years experience in core network operations preferably in Core IMS, HLR & HSS
  • O&M and Optimization of Core network including SDM(NTHLR), Cloud, SBC, TAS, CFX and Routers.
  • Operations & Maintenance of Core IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs
  • Hands on experience on SDM(NTHLR),SBC, TAS,CFX, Router, NT HLR.
  • Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.
  • Spare management.
  • Customer Complaint Handling and first level Wireshark trace capturing and analysis.
  • Exposure to 4G VOLTE & LTE network with call flow and protocols used.
  • Escalation / Emergency Handling
  • Co-ordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers
  • Multi-vendor Core NW exposure and experience such as Alcatel, Nokia, Ericsson, Huawei IMS, etc.
  • Able to engage customers on technical front and contain escalations on ground level
  • Willing to work in after-office hours as per need / emergency
  • Working knowledge of Linux & Unix
  • Qualifications Education - B.Tech / BE in ECE, Computer Science, IT and instrumentation

    Good interpersonal skills

    Good Spoken and Written Skills and team player attributes

    Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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