Sales Support- Back end operations
HP
Bangalore, Karnataka, India
6d ago

Responsibilities :

  • Manages order management process by supporting the day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement.)
  • Manages Physical Claims and Logistics cordinator activities by supporting the actions governed by other stakeholders - call centre, LSPs etc
  • Collaborates with other departments and support groups departments (e.g., field sales, credit and collections) to resolve order management issues for all product lines and is a subject matter expert to other departments (e.
  • g., supports product management by testing new systems.

  • Acts as a central point of contact for all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer level (e.
  • g., holds periodic calls with customers to maintain relationship).

  • Resolves escalated customer issues (e.g., distribution, pricing) and internal issues (e.g., product builds) of high complexity and proactively follows-up on highest complexity issues to resolve them with some guidance.
  • Managing 1X1 conversations with the direct reportees and influence a healthy balanced team
  • Should be able to supervise and motivate people and able to graph their career / growth conversations
  • Education and Experience Required :

  • First level university degree or equivalent experience.
  • Typically 3-5 years of experience in supply chain, order management, claims or similar background preferable
  • Knowledge and Skills :

  • Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Extensive knowledge of internal processes and policies.
  • Excellent understanding of local legal compliance issues.
  • Advanced problem-solving and analytical skills
  • Sound knowledge of operating systems software (e.g., Microsoft Office).
  • Must be a six sigma trained and certified (Yellow / Green Belt)
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