Project Manager
Mphasis
Pune, IND
5d ago

Technical Skills :

  • Required Skills
  • Good understanding of ITIL concepts and certified in Incident Problem and change methodology
  • Good understanding of Unix, Windows in the virtualized environment, Logical understanding of Network infrastructure in datacenter domain
  • Clear understanding of incident lifecycle management hosted in the datacenter environment.
  • Good understanding of Tools deployed to manage the datacenter Management (Client owned / Service provider owned tools delivery platform)
  • In depth knowledge in Managing the datacenter technologies and Service improvement plans
  • Understand the automation and transformation lever to drive the delivery SME’s
  • Should have handled large deals in solution, financials forecasting & planning
  • Should have good client interaction experience & also laisse with operations team
  • Good understanding on adoption of digitalization, transformation & strategy planning
  • Client meetings / onsite meetings and client review presentations
  • Manage SOW / CR related discussions for all DC Ops teams along with Account owner
  • Desired Skills
  • Cloud transformation
  • Virtualization Concepts
  • Data Analysis & Automation Concepts (Scripting / Tool Driven)
  • Minimum of 15 year’s out of which at least 10+ years of IT Infrastructure Operations / Datacenter Operations & Management
  • Strong Techno-operational / Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability.
  • Strong Leadership / Team Building / Decision Making attribute
  • Previous experience in handling the technical team with people Manager role
  • Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company
  • Expertise in Defining Process and ensure the implementation within the Service Delivery
  • Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews
  • Organization, exposure to ITIL Best Practices is necessary
  • Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery (Production & Nonproduction) linked to client business critical applications in a high secured Off-shore delivery centers
  • Open to Intensive Travel both inbound and out bound
  • Behavioral Skills :

  • Effective interpersonal, team building and communication skills
  • Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours
  • Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
  • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
  • Train and coach members of project groups to ensure effective knowledge management activity.
  • Qualification :

  • Bachelor’s degree in Engineering (in Computer Science / Electrical / Electronic / Communication), Full time graduation in any of technical streams
  • Certification : ITIL, any Technical Certification
  • Skills

    PRIMARY COMPETENCY : Leadership PRIMARY SKILL : Team management PRIMARY SKILL PERCENTAGE : 51 SECONDARY COMPETENCY : IT Service Management SECONDARY SKILL : Incident Management SECONDARY SKILL PERCENTAGE : 29 TERTIARY COMPETENCY : Unix TERTIARY SKILL : Linux Administration TERTIARY SKILL PERCENTAGE : 20

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