Project Manager

Mphasis

Pune, IND

5d ago

Technical Skills :

Required Skills

Good understanding of ITIL concepts and certified in Incident Problem and change methodology

Good understanding of Unix, Windows in the virtualized environment, Logical understanding of Network infrastructure in datacenter domain

Clear understanding of incident lifecycle management hosted in the datacenter environment.

Good understanding of Tools deployed to manage the datacenter Management (Client owned / Service provider owned tools delivery platform)

In depth knowledge in Managing the datacenter technologies and Service improvement plans

Understand the automation and transformation lever to drive the delivery SME’s

Should have handled large deals in solution, financials forecasting & planning

Should have good client interaction experience & also laisse with operations team

Good understanding on adoption of digitalization, transformation & strategy planning

Client meetings / onsite meetings and client review presentations

Manage SOW / CR related discussions for all DC Ops teams along with Account owner

Desired Skills

Cloud transformation

Virtualization Concepts

Data Analysis & Automation Concepts (Scripting / Tool Driven)

Minimum of 15 year’s out of which at least 10+ years of IT Infrastructure Operations / Datacenter Operations & Management

Strong Techno-operational / Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability.

Strong Leadership / Team Building / Decision Making attribute

Previous experience in handling the technical team with people Manager role

Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company

Expertise in Defining Process and ensure the implementation within the Service Delivery

Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews

Organization, exposure to ITIL Best Practices is necessary

Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery (Production & Nonproduction) linked to client business critical applications in a high secured Off-shore delivery centers

Open to Intensive Travel both inbound and out bound

Behavioral Skills :

Effective interpersonal, team building and communication skills

Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours

Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

Effectively collaborates and communicates with the stakeholders and ensure client satisfaction

Train and coach members of project groups to ensure effective knowledge management activity.

Qualification :

Bachelor’s degree in Engineering (in Computer Science / Electrical / Electronic / Communication), Full time graduation in any of technical streams

Certification : ITIL, any Technical Certification

Skills

PRIMARY COMPETENCY : Leadership PRIMARY SKILL : Team management PRIMARY SKILL PERCENTAGE : 51 SECONDARY COMPETENCY : IT Service Management SECONDARY SKILL : Incident Management SECONDARY SKILL PERCENTAGE : 29 TERTIARY COMPETENCY : Unix TERTIARY SKILL : Linux Administration TERTIARY SKILL PERCENTAGE : 20

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