What’s the role?
The role involves the set-up, implementation, and growth of key strategies to maximize market opportunities.
Your day-to-day activities
Finacle techno-functional development & deployment through client customizations.
Problem analysis and impact analysis of the issues reported.
Simulate the issue, troubleshoot the problem, data correction and root cause analysis.
Finalize workaround / approach for issue resolution.
Test fix / work around / solution for an issue and provide explanation to Bank’s team.
Providing simple SQL extracts on need basis.
Data correction of any kind.
Provide support to Bank’s team to move the fixes to production environment.
Providing support to Bank’s team for services monitoring / infrastructure.
Co-ordinate with the offshore L3 team for product fixes.
Provide support for any issues during EOD execution.
Managing UAT environment (Non-Prod) and keep it up to date for regular testing purpose.
All the standard procedures and controls are documented for audit requirements
Simulate EOM / EOQ / EOY in UAT before the actual run to anticipate the issues
Minimum 3+ years 0f experience in providing techno-functional support / development
Must have 2 yrs of finnacle implementation experience
Should be able to connect and resolve issues raised by stakeholders
Have clear understanding of implementation / support protocols
Innovation mindset on continuous
skills and experience
Technical Graduation / Diploma
Very good communication skills
Customer Service orientation
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