Supports the full life cycle of product development processes for creating new products and services; provides in-depth knowledge of technical products or families of technologies.
Addresses complex business and technical product integration issues.
Essential Job Functions
Recommends specific product configurations to assist with overall system design and integration.
Configures, implements, and provides complex product support activities to meet client needs.
Identifies potential uses for products or technologies; identifies issues and solidifies plans for using them to meet business needs.
Assists in preparing requirements, evaluating products, and selecting relevant software such as commercial off the shelf software (COTS).
Selects, coordinates and implements technical product components, ensuring that the technical solution addresses the business concern.
Assists sales and consulting engineering teams in designing and integrating products into customer environments.
Addresses product requirements, usability, change requests and defines future functionality to end users and stakeholder groups to increase understanding of products.
Provides insight and advice to customers concerning applicability of specific complex products / technologies.
Selects technology vendors to meet business needs as appropriate. Consults with, and compares, solutions with other product development managers, vendors, and cross functional technical groups to ensure consistent product solutions.
Serves as the subject matter expert on product systems, processes, network architecture and interface capabilities.
Participates in acceptance testing; coordinates product launches into new and existing markets.
Assists in outlining new product / service business case justification to ensure that the proposed solution is capable of delivering articulated business benefits to the client.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, information systems, or related field preferred
Three or more years of experience with technical product configuration, design, and / or integration
Experience working with technical products, vendors, and families of technologies
Experience working with product configurations
Experience working with relevant software packages or classes of packages, and products within area of technical expertise
Good technical infrastructure design skills
Good communication skills to communicate with customers, support personnel, and management
Good analytical and problem solving skills
Good organization skills to balance and prioritize work
Ability to handle multiple tasks simultaneously and switch between tasks quickly
Ability to work independently and as part of a team
Willingness to travel
May require evening or weekend work