Position Title : Branch Trainer-Manager
Department : Agency Sales training
Level / Band : 401 / Manager
Role Summary : Conducts training as per the defined levels for the assigned channel. manages and develops assigned trainers and TOs and manages and executes training schedules for the location.
Reports To : Cluster Training Manager
Supervises Direct : Assigned trainers and TO's
Indirect : IRDA Training Institutes in the zone
Job Dimensions :
Stakeholders Internal : City Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone
External : IRDA Training Institutes, Suppliers
Qualification : Graduation / MBA (Finance / Marketing) preferred
AIII / FIII most preferred for IRDA trainers profile.
Even Licentiate Pass of III also to be given preference.
Insurance qualification like LOMA etc. to be preferred.
Facilitation skill certification will be an added advantage
Should have at least 2 years of sales experience / 4 to 5 years of Training experience
Experience in Financial / Insurance sector desirable
Key Result Areas :
Organization process :
Key contributions :
Critical Responsibilities :
Training as per assigned Channel
Agency : All Levels ;
BA all Levels
Corporate Agency Channel : Level 2, Level 3 and Level 4
Bank Assurance : Level 1, Level 2, Level 3 and Level 4
Broking : Level 2 and Level 3
Manage the local training resources and training schedule
Manage & Develop assigned Trainers and TO's on a day to day basis
Primary Responsibilities :
Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections.
Delivering IRDA refresher Training with minimum 90% Pass%
To announce monthly training schedules by the 5th of ever month
To ensure training records are maintained and updated constantly
Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines.
Highlight and recommend process gaps, flaws and process changes.
Skills Required Technical :
Training Skills and workshop delivery skill
Trainer observation skills