Unified Communications Engineer
NTT
Chennai, Tamil Nadu, India
2d ago

Want to be a part of our team?

The Unified Communications Engineer is a member of a growing dynamic global team, which delivers exceptional technical service to leading world brands.

The Unified Communications Team ensures our customers’ enterprise communications services are ready to help achieve their business aims, whether served from the Applicable private cloud, or via cloud, hybrid, and on-premise infrastructures.

Working at NTT

The Unified Communications Engineer is a member of a growing dynamic global team, which delivers exceptional technical service to leading world brands.

The Unified Communications Team ensures our customers’ enterprise communications services are ready to help achieve their business aims, whether served from the Applicable private cloud, or via cloud, hybrid, and on-premise infrastructures.

The Unified Communications Engineer is responsible for :

  • Delivery of technical services to customers across all geographies using Applicable's ITIL framework, including mature incident, problem and change management processes
  • Ownership of the technical solutions for customers
  • Collaborative teamwork both within the global Unified Communications Team and also across other global teams to resolve technical incidents and problems
  • Keeping skills relevant and the ability to share knowledge
  • Working with project management office to scope, manage and technically drive minor projects based on customer requirements.
  • Develop and maintain technical design and process documentation
  • Participate and lead continual service improvement initiatives
  • Participate in the Unified Communications Team on call rota
  • Security management to ISO270001 standard
  • Other duties as directed by your manager from time to time
  • Experience :

  • Technical support and / or engineering with a primary focus on Teams, Skype for Business and associated technologies
  • VOIP, SBC and voice gateways
  • Anywhere365 / Dialogue Cloud or similar contact centre technologies
  • Assessing call quality, leveraging Microsoft tools as well as applications such as Prognosis and PowerSuite
  • Knowledge :

  • Microsoft Enterprise Administrator, Teamwork or Communications certification
  • Key Health Indicators for Microsoft communications technologies
  • Voice and Video call quality management for Microsoft and associated communications technologies
  • Enterprise Voice, SIP Trunking, PBX / Gateway (Audiocodes, Sonus, Squire) integration
  • Media flows in Microsoft and associated technologies
  • Good understanding of Voice and Data Networks.
  • Good understanding of various Voice and Video protocols.
  • Office 365 administration and hybrid integrations
  • Advanced Windows administration including Active Directory, DHCP DNS
  • SQL Server database administration including high availability features
  • ITIL
  • Understanding of ISO270001 controls
  • Skills :

  • Technical management of complex incidents and problems through to resolution
  • Excellent customer service and customer facing skills
  • Methodical and imaginative troubleshooting
  • PowerShell scripting and cmdlets
  • Excellent written and verbal communication to internal and external stakeholders
  • Research efficiently to come up with solutions in short time frames
  • Scope, manage and technically drive minor projects based on customer requirements
  • Understand the latest role-relevant technologies, through independent study, lab work, and awareness of the market
  • Abilities :

  • Effectively work under pressure
  • Effective and efficient collaborative teamwork
  • Self-motivation and ability to motivate a team to continually grow and improve
  • Exceptional ability to understand technical and business requirements
  • Champion continual service improvement initiatives
  • Analyse, organise and prioritise work while meeting multiple deadlines
  • Maintain effective working relationships
  • What will make you a good fit for the role?

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