Rockwell Automation
1d ago

Job Description

The Technical Support Engineer will work with customers to resolve their

application and product issues, which will allow the customer to maintain or

improve their system. The engineer will join our Information Software team focused on our Innovation Suite of products, providing you with the opportunity to work with leading FactoryTalk Analytics and MES technology across a range of industries.

The engineer will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.

This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to

resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical engineering expertise and business acumen.

The engineer’s primary responsibility is to provide technical support for the

FactoryTalk Suite of products with a concentration on the Information Software products. The engineer will provide support services via phone, screen sharing and email to Developers, System Administrators, Field Consultants, and Engineers.

The engineer may be asked to provide both after-hours support and weekend support on a rotational basis in order to support our 24x7 customers.

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