Technical Support Engineer
3d ago

We’re seeking experienced Technical Support Engineers for our Bangalore office with technical, organizational and communication skills to join our growing team.

In this customer-focused role, you’ll handle various B2B customer / partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery.

If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike.

If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

This is a shifts full-time position which should include 2 full days from the office - 8 : 30-17 : 30, 2 evening shifts from home - 16 : 30-1 : 00 and 1 night shift from home - 00 : 00-6 : 30

What you will do :

  • Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
  • Research, debug and solve client’s issues
  • Work closely with Support, Product and Engineering teams to improve and grow the product offering
  • Serve as an advocate for customers with the product organization
  • Become an expert in mobile marketing and Singular’s product offering
  • Play a significant role in the growth and development of our customer support competency
  • Who you are :

  • Fluent English (verbal and written) a must
  • Ability to write short technical explanations in English a must
  • Service-oriented person
  • Ability to self-manage time and prioritize tasks accordingly
  • Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
  • Aptitude to multitask with a high volume of tasks
  • Responsible, independent and autodidact
  • Team player with solid communication and presentation skills
  • What you will need :

  • At least two years of experience as Technical Support or QA
  • Previous experience in a B2B SaaS company an advantage
  • B.A required in a relevant technical field
  • Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two
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