Technical Support Engineer
Singular
Bangalore
3d ago

We’re seeking experienced Technical Support Engineers for our Bangalore office with technical, organizational and communication skills to join our growing team.

In this customer-focused role, you’ll handle various B2B customer / partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery.

If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike.

If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

This is a shifts full-time position which should include 2 full days from the office - 8 : 30-17 : 30, 2 evening shifts from home - 16 : 30-1 : 00 and 1 night shift from home - 00 : 00-6 : 30

What you will do :

  • Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
  • Research, debug and solve client’s issues
  • Work closely with Support, Product and Engineering teams to improve and grow the product offering
  • Serve as an advocate for customers with the product organization
  • Become an expert in mobile marketing and Singular’s product offering
  • Play a significant role in the growth and development of our customer support competency
  • Who you are :

  • Fluent English (verbal and written) a must
  • Ability to write short technical explanations in English a must
  • Service-oriented person
  • Ability to self-manage time and prioritize tasks accordingly
  • Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
  • Aptitude to multitask with a high volume of tasks
  • Responsible, independent and autodidact
  • Team player with solid communication and presentation skills
  • What you will need :

  • At least two years of experience as Technical Support or QA
  • Previous experience in a B2B SaaS company an advantage
  • B.A required in a relevant technical field
  • Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two
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