Level 3 Senior Technical Support Engineer - Tyco SP
Tyco Safety Products (TSP) is a division of Tyco International, a worldwide leader in fire protection and electronic security solutions.
Within Tyco Safety Products, we design, manufacture, and distribute thousands of products ranging from fire detection and suppression systems, personal protective equipment and intrusion security to access control and video solutions, anti-
theft and Electronic Article Surveillance / RFID Systems through our five strategic business units (SBUs) : Fire Suppression & Building Products, Fire Detection, Electronic Security, & Life Safety.
This position provides the highest level of technical support for Software House security software and hardware products.
This level of support is designed to handle lower-volume, time-consuming technical support which generally requires broad technical knowledge and specialization in one or more technologies (network, database, application / web server, hardware).
The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential.
Education & Experience
BS in Computer Science or a 4-year degree in another discipline in addition to technical certifications is preferred.
A minimum of 3 -5 years in a senior technical support role is required. Senior L2 Technical Support candidates with exceptional technical and customer service experience will be strongly considered.
Technical & Professional Skills
quality and sufficiently detailed case notes