Branch Service Officer
AU SMALL FINANCE BANK
Jaipur, IN
4d ago

Description

Financial Responsibilities

Contribute to the fulfillment of Branch / Bank objectives and goals.

Promotes and cross sell the bank’s products and services

Non Financial Responsibilities

Accept retail and / or commercial deposits, loan payments, process checking and CASA account withdrawals

Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary

Services

Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks

Reconcile cash drawer by tally cash transactions and Counting and packaging currency and coins , Turning in excess cash and mutilated currency to head teller etc

Maintains the highest level of confidentiality with all information obtained.

Manage all processes such as cash, key movements, security stationery, deliverables, welcome kits, stop payments, Govt. accounts / business of the Branch as per the extant related guidelines of the Bank.

Contribute to team effort by accomplishing related results as needed.

Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.

Operation

May be responsible for bank opening and / or closing as well batch opening and closing in absence of BM.

Responsible for managing the premises upkeep, controls, process and expenses at the branch, ensuring appropriate look and feel of the Branch.

Comply with bank operations and security procedures by participating in all dual-control functions.

Custmer Management

Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.,

Co-owner of Branch budgets through Deepening and cross sell though existing customer and generate referrals through walk-ins.

Supervises and coordinates activities of the operations staff at the branch. Responsible for delivery within stringent time and quality commitments.

Migration of customer to digital Channel from Branch banking

Compliance & Risk Responsiblities

Comply with all Bank policies, procedures and regulations and other duties as assigned.

Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures and Ensure to obtain good rating in all Audits conducted at the Branch and responsible for Auditory compliances.

Ensure adherence to internal and external guidelines. Timely reply and rectification of is-regularities pointed out by internal, external, statutory, concurrent auditor, Regional operations / Managers etc.

Key Responsibility

Responsible for managing the entire operations and service delivery for a branch and Responsible for delivery within stringent time and quality commitments.

Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries.

Cross-sell bank products by answering inquiries, Informing customers of new services and product promotions, Ascertaining customers' needs, Directing customers to a branch representative.

Concentrate on the operational excellence of the Branch in all areas for which BSO duties are specifically assigned by the Branch Manager.

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