Global Billing Operations
State Street
Bangalore, India
6d ago
  • Bangalore, India
  • Functional Job Title : Client Set-up SME Senior Associate

    Reports to : Client Set-up Manager

    Department / Division : Controllership, Bangalore / Hyderabad

    Background :

    State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street.

    Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China.

    Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation..

    Basic Purpose of Job :

    The Client Set-up SME provides subject matter knowledge and issues and escalation management in the assigned area of client biling and invoice creation.

    The candidate develops a thorough understanding of State Street’s business practices to effectively perform independent, complex platform configuration, data collection and anlysis.

    Client / Fee schedule is very the most important function of GBO and have the direct impact on down stream process hence the role need eye for detail.

    Reporting to the Finance CoE Manager, the officer will be assigned to the Billing COE, working remotely alongside in-market team members to close a multitude of activities associated with client invoice generation and analytics of the assigned business units (BU).

    Work Experiences :

    Bachelor’s / Master’s Degree in Finance, Chartered Accountant (CA) or preferred Certified Public Accountant (CPA) / MBA Finance) 7-9 years of progressive experience in Accounts receivable, banking areas with major financial institutions Financial Planning & Analysis in a global setting

    Complex operational setting involving anaylsis of financial data

    Direct support to business or product line management / executives

    Financial services setting

    Well Versed with ERP ORMB - good knowledge, experience

    Well versed with O2C process, system automation etc

    Project experience

    Variance analysis and reporting of insights

    Skills :

    Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external

    Analytical, with strong problem-solving abilities and creative resolution skills

    Self-motivated, with the ability to work on multiple projects in a fast-paced environment

    Comfortable presenting and pitching new ideas to senior management teams in large settings

    Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment

    Must be able to work in a fast paced environment

    Detailed orientated with ability to consistently and accurately execute against operational controls

    Ability to adapt to a changing environment and demands of transition of new clients

    Must possess strong communication skills with ability to participate in or lead conference calls and present financial results to financial and non-financial audiences at various levels of seniority

    Pride of ownership with the ability to drive results within the Business

    Solid business knowledge as it relates to the financial services industry

    Strong Analytical skill set

    Financial product and institution knowledge

    Self-motivated, self-assured, and self-managed

    Results oriented ownership mindset

    Ability to multi-task and work under high pressure deadlines

    Responsibilities :

    Responsible for Reviewing and classification Fee schedules based on the standard guidance from the BU

    Onboarding client into the database after converting all the relevant data from different sources

    Responsible for day-to-day production of accurate, consistent, and timely deliverable.

    Supporting various process transitions end to end at a global level and act a single point of contact

    Very good knowledge of contract to invoice process

    Experience of building and maintaining strong control environment (risk excellence, experience with SOX, RCSA controls, etc.

    establishing policies, procedures and strong internal controls

    Prepare and update process narratives / procedures and flow charts

    Response to internal and external requests including variance analysis and inquires

    Participate in Ad Hoc projects and new transactions

    Perform user access reviews & certifications

    Adopt owner’s mind set , work independently, and effectively manage timelines

    Measure, review, and assess performance and progress towards goals

    Responsible for ongoing process improvements

    Expectations :

    Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, trust services and out pocket expense billing, asset management etc.

    Should have knowledge on setting up clients in banking sector

    Demonstrated knowledge in improving the billing function for multiple geographies and business areas.

    Other Skills required :

    Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)

    Knowledge of billing systems

    Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes

    Independent decision-making capabilities, demonstrated thought leadership

    Pride of ownership with the ability to deliver high quality results timely

    Self-motivated, self-assured, and self-managed

    Strong analytical and ability to analyze and summarize complex financial transactions

    Strong attention to details

    Problem solving skill

    Highly organized with ability to multi-task and work under high pressure deadlines

    Must be able to work in a fast paced environment

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