Operations Manager
Amazon.com
Bangalore, KA, IN
2d ago

DESCRIPTION

Amazon.com operates in a virtual, global ecommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, ecommerce platforms, web services for developers.

The RBS group in Chennai is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.

The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

  • Roles and Responsibility- You will be responsible for an Operations team supporting multiple categories that populates / procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.
  • Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.

  • Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that impact customer returns· Work closely with internal product and project teams to design scalable and auto-
  • resolution solution.· Manage the team of Managers and or strong individual contributors and ensure high service delivery and execution· People Management (leadership role, Category Lead, team management, floor control and retention)· Analyzing Trend.

  • Formulate, Implement, Track career path & Individual Development Plans of each member in the Team· Metrics Management· Stake Holder ManagementKey Performance AreasManage Operations : Own business goal(s) & define operational metrics aligned to goal(s);
  • Establish process for tracking metrics; Drive CI projects; Proactively identify risks / gapsPlanning and Forecasting : Foresee capacity issues to prevent escalations with little support / intervention from managerQuality and Process Excellence : Deep dive & identify root cause of defects / issues;
  • Identify SOP / process changes that impact quality and drive to closureBuilding solutions - Automation based process improvement solution adopted across teams;
  • Work with program / tech based process to define requirements.

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